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residences housekeeping supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Housekeeping Supervisor managing a shift in the cleaning department 25 residences. Whit experience in a hotel, laundry, housekeeping office coordinator, butler services and coordinating employees for mountain temp services.
Experience
Coordinator, 12/2021 - Current
Brandywine Senior Living Linwood, NJ,
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Welcomed employees and guests, addressing needs with accurate information and support.
  • Collaborated with cross-functional teams to plan daily activities.
  • Collected and organized documents and supplies.
  • Completed employee performance evaluations.
  • Documented information, created reports and generated tracking files.
  • Keep communication with other coordinators.
  • Do time cards.
  • Fix hours like clock in/clock outs missing from the employees time cards.
  • Communicate with Mountain Temp for any employee concerns.
  • Approve time cards.
  • Also I am a Housekeeping Supervisor in the Residences at St Regis Aspen.
Residences Housekeeping Supervisor, 11/2015 - 12/2021
Nexion Health Selmer, TN,
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for use based on expected customer needs.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Managed team of 40 personnel in busy hotel with 179 rooms, and 25 residences.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Coached new house attendants, supervisors, houseman by demonstrating approved cleaning procedures.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Do service inspection in Residences.
  • Do new arrival inspection in the residences.
  • Work with housekeeper ladies, to do a productively housekeeping team.
  • Check in the company software the arrival, request, departures and guest information, everyday.
  • Make sure all the guest request are in the residence before the guest arriva.
Housekeeping Supervisor, 07/2014 - 11/2015
St Regis Aspen Resort City, STATE,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for use based on expected customer needs.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Housekeeping Coordinator, 04/2013 - 07/2014
St Regis Aspen Resort City, STATE,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Managed team of 40 personnel in busy hotel with 179 rooms.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Check occupancy for the future days.
  • Organize parties for employees.
  • Organize papers and storage reports of every moth.
Buttler, 03/2010 - 05/2013
Company Name City, State,
  • Cut, wrapped, weighed and labeled orders for customers.
  • Answered customer questions about specific services.
  • Kept detailed records of products to ensure accurate inventories.
  • Properly stored products to avoid waste.
  • Filled daily specialized requests.
  • Packing/unpacking luggage.
  • Escort guests to Suites and offer all the butler services at the hotel.
  • Coffee, tea or hot chocolate service at the room in the morning and afternoon.
  • Polish shoes.
  • Answer calls and take request from the guests.
  • Do shopping for guests.
  • Pick up guest purchases.
  • Walk dogs.
  • Deliver special amenities, like birthday, anniversary and special dates.
  • Press clothes for a guest.
  • Deliver any toiletries in lest than 10 minutes.
  • Follow with emails and call the arrival for the guest.
  • Make sure all the guest request are made it by the arrival time.
  • Welcome guest.
  • Do welcome letters.
  • Do romantic turn down service.
Housekeeping Supervisor, 01/2007 - 03/2009
Company Name City, State,
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used all cleaning products for sanitizing bathrooms and bedrooms to reduce spread of germs and prevent illness.
  • Responded to guest requests for linens and all items quickly, which increased patron satisfaction rates by 95% on company scorecards.
  • Coached new Supervisors by demonstrating approved cleaning procedures.
Housekeeping Attendant, 12/2000 - 01/2007
Company Name City, State,
  • Moved beds, sofas(those ones with help) and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished guest supplies and amenities.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Responded to guest requests for linens and amenities items quickly, which increased patron satisfaction rates by 95% on company scorecards.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Reported guest issues, safety and maintenance concerns immediately to Housekeeping supervisor and engineering.
  • Organized supplies for use based on expected customer needs.
  • Delivered special request items such as cribs to guest rooms.
  • Coached new house attendants by demonstrating approved cleaning procedures.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Informed supervisor when supplies were low.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Performed 97% point cleaning system saving cleaning time per room from 45 to 60 minutes while maintaining hotel quality standards.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Education and Training
GED: , Expected in 01/2021
-
Colorado Mountain College - Glenwood Springs, CO
GPA:
Status -
Bachelor's in Hospitality : , Expected in
-
Colorado Mountain College - Aspen, CO,
GPA:
Status -

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Resume Overview

School Attended

  • Colorado Mountain College
  • Colorado Mountain College

Job Titles Held:

  • Coordinator
  • Residences Housekeeping Supervisor
  • Housekeeping Supervisor
  • Housekeeping Coordinator
  • Buttler
  • Housekeeping Supervisor
  • Housekeeping Attendant

Degrees

  • GED
  • Bachelor's in Hospitality

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