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Rehabilitation Service Technician Resume Example

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REHABILITATION SERVICE TECHNICIAN
Career Overview
To secure a position with a well-established organization that will lead to a lasting relationship utilizing my great Customer Service Skills in the field of Health Care, as well as serving the company to the best of my capabilities while learning new skills.
Core Strengths
Customer Service Skills, Interpersonal skills, Multi Phone Line, Front Office, Microsoft Word 2013, Excel 2013, PowerPoint 2013, Outlook 2013, Access 2013, Enterprise Medical Record Data (EMR), Meditech and Windows. Vitals, lab work-ups, Injections, ICD-9/CPT, Production Environment
Work Experience
Special Tree Rehabilitation SystemMarch 2011 to October 2012Rehabilitation Service Technician
Troy, MI
  • I worked in a group home with brain injured clients.
  • I assisted clients with bathing, dressing and grooming.
  • I helped prepared clients meals, pass medication, transport, and assisted with activities of daily living.
  • I was responsible for planning individual and group activities such as concerts, parties, sporting events, and movies.
  • I prepared needed documents, filing, faxing, taking clients vitals, assisted with cleaning, as well as interacting with families of brain injured clients.
Cook Children's Medical CenterJuly 2008 to September 2009Patient Access Specialist
Fort Worth, TX
  • I was responsible for audiology clerical support duties, which included scheduling appointments, managing inventory, processing mail, problem resolution of missing orders to include UPS/USPS tracking, data entry, filing, scanning, and discharging medical records into the EMR (Enterprise Medical Record data), and desktop faxing.
  • I was also responsible for PACT (Program for Amplification for Children of Texas) insurance, hearing aid and ear mold processing.
  • I was also responsible for assisting patients as well as vendors, registering patients, obtaining and verifying insurance information.
  • I protected the patients' rights by maintaining confidentiality of personal and financial information.
  • I was also responsible for switchboard duties, fee collection, which included cash draw deposits, as well as being responsible for maintaining the reception area and opening and closing of the clinic.
Rainbow Rehabilitation CenterJanuary 2003 to June 2008Rehabilitation Assistant Team Leader
Farmington Hills, MI
  • I worked in a facility with brain injured clients.
  • Assisted with ADL's (Adult Daily Living), passing of medication, performed vital signs and drug testing with clients.
  • I assisted with meal preparation, as well as cleaning.
  • Obtained a team leader position where I prepared needed documents, filing, faxing, managed inventory, petty cash, and protecting the client's rights by maintaining confidentiality of their personal and financial information.
  • I was in charge of meal planning, financial management and made sure that the staff maintained their assigned duties.
  • I was also responsible for client's weekly medication tracking, as well as interacting with families of brain injured clients.
  • I worked the front desk of the assistant living, greeting clients, families and assisted them to their therapist rooms.
  • I worked the multi-line phone as well.
Livonia Urgent CareApril 2002 to July 2002Medical Assistant
Livonia, MI
  • I Performed EKG's, venipuncture's/injections, lab work-ups, and vital signs.
  • I performed front office work, data entry, filing medical records, as well as registering patients.
  • I provided great customer service and was responsible for obtaining and verifying insurance information from patients, as well as fee collection.
Comcast CableMarch 1998 to February 1999Customer Service Representative
Sterling Heights, MI
  • I worked in a high volume call center taking inbound, as well as some outbound calls.
  • I have experience in working on the computers, data entry.
  • I worked in Customer Care and Collections department, as well as problem-solving and servicing customers via telephone.
Kelly Staffing ServicesMay 1995 to February 1998Customer Service Representative
Southfield, MI
  • I was assigned to work in a high volume call center, taking inbound and outbound calls from customers.
  • I worked in the Sales department.
  • I worked on computers, data entry, as well as problem-solving.
Entech Personnel StaffingNovember 1994 to April 1995Medical Records Assistant
Detroit, MI
  • I was assigned to work at Henry Ford Hospital in the Medical Records department, inputting MRN's (Medical Records Numbers) into the computer, data entry.
  • Performed photocopying, filing, and transferred medical records to different departments as needed.
Educational Background
Health Care Administration - Currently Attending Oakland Community College National Institute of TechnologyMedical Assistant - CertificateSouthfield, MI
Computer Training - Certificate: General StudiesCenter Line, MIGeneral Studies
DiplomaDetroit, MI
Interests
Operation Desert Shield/Storm volunteer & P.A.L volunteer program - U.S Army
Personal Information
I have a pleasant personality, honest, dependable, punctual, team player, and a hard worker. I have the willingness and ability to take on new challenges. Professional and detail oriented. I enjoy working with others as well.
Additional Information
  • HONORS AND ACTIVITIES: Academic Achievement Dean's List - Oakland Community College Customer Service Super Star - Cook Children's Medical Center Employee of the Season - Rainbow Rehabilitation Center Medical Assisting President's List - National Institute of Technology Operation Desert Shield/Storm volunteer & P.A.L volunteer program - U.S Army NOTES / OTHER INFORMATION: I have a pleasant personality, honest, dependable, punctual, team player, and a hard worker. I have the willingness and ability to take on new challenges. Professional and detail oriented. I enjoy working with others as well.
Skills
scheduling appointments, call center, clerical, closing, Interpersonal skills, Computer Training, draw, CPT, client, clients, customer service, Customer Service Skills, Customer Care, data entry, EKG's, faxing, filing, financial, financial management, Front Office, ICD-9, Injections, insurance, inventory, team leader, managing, meal preparation, Meditech, Access, Excel, mail, Outlook, PowerPoint, Windows, Microsoft Word, Enterprise, assisting patients, bathing, problem resolution, problem-solving, reception, Sales, scanning, switchboard, telephone, Phone, venipuncture, vital signs
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Resume Overview

Companies Worked For:

  • Special Tree Rehabilitation System
  • Cook Children's Medical Center
  • Rainbow Rehabilitation Center
  • Livonia Urgent Care
  • Comcast Cable
  • Kelly Staffing Services
  • Entech Personnel Staffing

School Attended

  • Health Care Administration - Currently Attending Oakland Community College National Institute of Technology

Job Titles Held:

  • Rehabilitation Service Technician
  • Patient Access Specialist
  • Rehabilitation Assistant Team Leader
  • Medical Assistant
  • Customer Service Representative
  • Medical Records Assistant

Degrees

  • Medical Assistant - Certificate
    Computer Training - Certificate : General Studies
    Diploma

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