rehabilitation counselor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly motivated and reliable employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively while unsupervised and quickly masters new skills. Resourceful and communicative problem solver that works well with others. Proven and experienced at remaining calm and acting appropriately in numerous chaotic and stressful situations while keeping everyone safe.

  • Conflict Resolution
  • Intervention Tactics
  • Empathetic and Fair
  • Ability to Identify Someone in Crisis
  • Good Work Ethic
  • Active Listening
  • Reliable & Trustworthy
  • Critical Thinking
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Organizational Skills
  • Supervision & Leadership
  • First Aid/CPR
12/2020 to Current
Rehabilitation Counselor Humanim Annapolis, MD,
  • Currently responsible for a roster of 35 members.
  • Establish long and short-term goals to encourage member progress..
  • Assist members with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Connect individuals with relevant community resources and coordinated referrals.
  • Responsible for all referrals, orientation, and intake of new members.
  • Create charts for new members that contain accurate and up to date information.
  • Abide by all HIPPA practices and procedures.
  • Efficiently utilize de-escalation tactics as needed.
  • Attend to medical, psychiatric incidents and intervene appropriately to ensure the health and safety of everyone present.
  • Document pertinent events in a Critical Incident Report which then goes to WCMH.
  • Accurately record daily statistics in Prime Time House software which must be submitted to Program Manager every month.
  • Access and input appropriate information in the State Statistical Recording Application (DDaP) which are sent quarterly to our Executive Director.
  • Assist with interviewing, hiring, and training new employees in various roles.
08/2007 to 08/2019
General Manager Signature Aviation Dulles, VA,
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained employees on duties, policies and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Supervised employees through planning, assignments and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
01/1997 to 08/2007
Supervisor Johnny Rockets Norfolk, VA,
  • Coordinated employee schedules according to shift changes and availability.
  • Addressed employee concerns to solve issues by initiating and maintaining efficient communication.
  • Provided ongoing training to address staff needs and evaluated staff performance.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Identified needs of customers promptly and efficiently.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responsible for interviewing applicants, hiring, and training for all new staff.
  • Displayed strong telephone and in person etiquette, effectively handling and remedying customer concerns and complaints.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with staff.
  • Prepared monthly billing for all customers.
  • Performed daily accounting functions including balancing all registers, identifying discrepancies, and remedying those issues as needed.
Education and Training
Expected in 2023 to to
Associate of Applied Science: Criminal Justice
Northwestern Connecticut Community College - Winsted, CT

· Intro to Criminal Justice

· Forensic Science

· Law Enforcement – Proper Use of Force

· Psychology

· Criminal law

· Sex Assault Culture in the 21st Century

· Motivational Interviewing

· Hostage/Crisis Negotiations

· Evidence & Criminal Procedure

· Accident and Homicide Investigation

· Police Org and Administration

· Protecting the Innocent

· Forensic Files/Criminal Minds

· Corrections

· Street Gangs & Organized Crime

· Blood & DNA

· Criminal Investigation

· Second Amendment Rights

  • EMT, Winsted Ambulance; 1994-1996
  • MRT, Harwinton Ambulance; 1992-1994

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Resume Overview

School Attended

  • Northwestern Connecticut Community College

Job Titles Held:

  • Rehabilitation Counselor
  • General Manager
  • Supervisor


  • Associate of Applied Science

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