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Rehabilitation Care Coordinator resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in providing client care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Recognized consistently for performance excellence and contributions to success at Kern Valley Healthcare District.

Skills
  • Bilingual Spanish/English (Oral, Written, Reading and Conversational Skills)
  • Microsoft Office
  • Multiple computer programs and navigating internet websites as tools and resources
  • Data Entry
  • Ten-key experience
  • Payment collection
  • Complaint resolution
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Customer service including in-person, phone, and email
  • Effective listener and able to engage customer to obtain all relevant information
  • Act professionally in high stress, fast paced situations
  • Account management
  • Interpersonal Skills
  • Adaptable and Forward Thinking
Work History
12/2015 to Current Rehabilitation Care Coordinator American Advanced Management, Inc | Fresno, CA,
  • Managed day-to-day operations of Physical Therapy department, as relates to patients and staff members
  • Conducted interviews along with department supervisor, trained new office staff to assemble skilled and efficient clinical team
  • Conducted yearly performance evaluations for Physical Therapy office staff
  • Increased department productivity and patient visits by assisting in process of hiring of additional Therapist
  • Managed medical record functions for over 250 outpatients, inpatients, and long term care residents using multiple systems such as Evident, Therassist, and AHT
  • Developed department schedules for 5 providers and 2 support staff, organized Paid Time Off to optimize department efficiency and productivity
  • Enabled substantial departmental growth by consistent quality care, professional communication with Therapists regarding proper patient treatment
  • Improved patient satisfaction and lessened wait times by streamlining new patient registration process
  • Organized weekly Utilization Review Committee to assess patient non compliance, authorization and prescription expiration, review active patient list per therapist and discuss and track patient progress and treatment
  • Led yearly skills competencies in collaboration with multiple departments throughout facility to teach hands-on Therapy techniques
  • Experienced with Medicare, Medi-Cal, Tricare, private insurance companies, and worker compensation for authorization and evaluation of treatment services
  • Ensures accuracy in billing, posts patient charges in Evident and Therassist billing systems
  • Responsible for provision and administration of specific Physical Therapy treatments under direct supervision of Physical Therapist
  • Demonstrates ability to be flexible, organized and function under stressful situations
10/2014 to 12/2015 Admitting Clerk Sacramento Native American Health Center | Sacramento, CA,
  • Registered over 35 patients daily for labs, surgeries, radiology, emergency room, inpatient and long term care.
  • Scheduled all outpatient services in centralized scheduling system for 5 different departments.
  • Arranged forms and charts for each patient.
  • Managed all documents needed for registration utilizing Evident EMR.
  • Ensured all outpatient orders were correctly signed, dated and coded for appropriate billing of wide range of insurances.
  • Calculated collectible amount due for procedures.
  • Verified patient details and insurance coverage and collected co-pays.
  • Balanced deposits and credit card payments each day.
  • Compiled and distributed daily hospital census to all departments electronically.
  • Answered phone calls and acted as switch board operator while maintaining excellent customer service under high stress situations.
06/2012 to 10/2014 Patient Access Representative Kern Medical Center | City, STATE,
  • Compiled daily inpatient census to be provided to administration and supporting departments for review
  • Reviewed and corrected registration errors for over 100 inpatient accounts daily to facilitate smooth claim processing
  • Obtained patient insurance information and updated in billing/EMR software
  • Verified insurance coverage and collected payments based on coinsurance, deductibles and co-payments for applicable stays and based on individual insurance contractual rates with facility
  • Ensured all inpatient stay documentation was correctly recorded for medical necessity
  • Submitted inpatient stay notifications to wide variety of insurances including, but not limited to, medi-cal, hmo's and ppo's
  • Worked directly with inpatient coordinators as liaison between facility and insurances regarding updates of patient's health status and continuation of treatment
Education
Expected in 07/2012 Bilingual (Spanish/English)Proficiency Certificate | Oral, Reading, Writing And Conversational Skills Bakersfield College, Bakersfield, CA GPA:
Expected in 06/1998 High School Diploma | High Desert Academyy, Benton, CA, GPA:
Accomplishments
  • 2018 Outstanding Customer Service Award of the Year for Kern Valley Healthcare District
  • 2016 Employee of the Year for Kern Valley Healthcare District
  • 2011 Employee of the Year for Kern Valley Healthcare District

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Resume Overview

School Attended

  • Bakersfield College
  • High Desert Academyy

Job Titles Held:

  • Rehabilitation Care Coordinator
  • Admitting Clerk
  • Patient Access Representative

Degrees

  • Bilingual (Spanish/English)Proficiency Certificate
  • High School Diploma

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