Rehabilitation Care Coordinator Resume Example Kern Valley Healthcare District

REHABILITATION CARE COORDINATOR

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in providing client care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Recognized consistently for performance excellence and contributions to success at Kern Valley Healthcare District.

Skills

Bilingual Spanish/English (Oral, Written, Reading and Conversational Skills)
Microsoft Office
Multiple computer programs and navigating internet websites as tools and resources
Data Entry
Ten-key experience
Payment collection
Complaint resolution
Inbound and Outbound Calling

Professional telephone demeanor
Customer service including in-person, phone, and email
Effective listener and able to engage customer to obtain all relevant information
Act professionally in high stress, fast paced situations
Account management
Interpersonal Skills
Adaptable and Forward Thinking

Work History

Rehabilitation Care Coordinator12/2015 to Current
Kern Valley Healthcare District – Lake Isabella, CA

Managed day-to-day operations of Physical Therapy department, as relates to patients and staff members
Conducted interviews along with department supervisor, trained new office staff to assemble skilled and efficient clinical team
Conducted yearly performance evaluations for Physical Therapy office staff
Increased department productivity and patient visits by assisting in process of hiring of additional Therapist
Managed medical record functions for over 250 outpatients, inpatients, and long term care residents using multiple systems such as Evident, Therassist, and AHT
Developed department schedules for 5 providers and 2 support staff, organized Paid Time Off to optimize department efficiency and productivity
Enabled substantial departmental growth by consistent quality care, professional communication with Therapists regarding proper patient treatment
Improved patient satisfaction and lessened wait times by streamlining new patient registration process
Organized weekly Utilization Review Committee to assess patient non compliance, authorization and prescription expiration, review active patient list per therapist and discuss and track patient progress and treatment
Led yearly skills competencies in collaboration with multiple departments throughout facility to teach hands-on Therapy techniques
Experienced with Medicare, Medi-Cal, Tricare, private insurance companies, and worker compensation for authorization and evaluation of treatment services
Ensures accuracy in billing, posts patient charges in Evident and Therassist billing systems
Responsible for provision and administration of specific Physical Therapy treatments under direct supervision of Physical Therapist
Demonstrates ability to be flexible, organized and function under stressful situations

Admitting Clerk10/2014 to 12/2015
Kern Valley Healthcare District – Lake Isabella, CA

Registered over 35 patients daily for labs, surgeries, radiology, emergency room, inpatient and long term care.
Scheduled all outpatient services in centralized scheduling system for 5 different departments.
Arranged forms and charts for each patient.
Managed all documents needed for registration utilizing Evident EMR.
Ensured all outpatient orders were correctly signed, dated and coded for appropriate billing of wide range of insurances.
Calculated collectible amount due for procedures.
Verified patient details and insurance coverage and collected co-pays.
Balanced deposits and credit card payments each day.
Compiled and distributed daily hospital census to all departments electronically.
Answered phone calls and acted as switch board operator while maintaining excellent customer service under high stress situations.

Patient Access Representative06/2012 to 10/2014
Kern Medical Center – Bakersfield, CA

Compiled daily inpatient census to be provided to administration and supporting departments for review
Reviewed and corrected registration errors for over 100 inpatient accounts daily to facilitate smooth claim processing
Obtained patient insurance information and updated in billing/EMR software
Verified insurance coverage and collected payments based on coinsurance, deductibles and co-payments for applicable stays and based on individual insurance contractual rates with facility
Ensured all inpatient stay documentation was correctly recorded for medical necessity
Submitted inpatient stay notifications to wide variety of insurances including, but not limited to, medi-cal, hmo's and ppo's
Worked directly with inpatient coordinators as liaison between facility and insurances regarding updates of patient's health status and continuation of treatment

Education

Bilingual (Spanish/English)Proficiency Certificate: Oral, Reading, Writing And Conversational Skills07/2012Bakersfield College- Bakersfield, CA

High School Diploma06/1998High Desert Academyy- Benton, CA

Accomplishments

2018 Outstanding Customer Service Award of the Year for Kern Valley Healthcare District
2016 Employee of the Year for Kern Valley Healthcare District
2011 Employee of the Year for Kern Valley Healthcare District

Resume Overview

Companies Worked For:

Kern Valley Healthcare District
Kern Medical Center

School Attended

Bakersfield College
High Desert Academyy

Job Titles Held:

Rehabilitation Care Coordinator
Admitting Clerk
Patient Access Representative

Degrees

Bilingual (Spanish/English)Proficiency Certificate : Oral, Reading, Writing And Conversational Skills 07/2012
High School Diploma 06/1998

Rehabilitation Care Coordinator Resume Example

Resume Score: 80%

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