Personable Medical Assistant bringing 13 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Skills
Venipuncture and Phlebotomy
Understands Medical Procedures
Proper Sterilization Techniques
HIPAA Compliance
Professional Bedside Manner
Inventory and Supply Management
Operating EKG Equipment
Updating Medical Records
Procedure Assistance
Check-In and Check-Out Procedures
Problem Anticipation and Resolution
Pharmacy Relations
Critical Thinking
Clear Communication
Cleaning and Organizing
Completing Insurance Forms
Wound Care
Time Management
Coordinating Drug Refills
Diagnostic Testing
Multitasking and Prioritization
Treatment Room Preparation
X-Ray Processing
Medication Administration
Multi-line Telephone System Operation
Routine Laboratory Testing
Blood and Tissue Collection
Examination Preparation
Decision Making
Appointment Scheduling
Experience
03/2021 to Current
Registered Medical Assistant/Phlebotomy TechnicianFreeman Neosho Physicians Group – City, STATE,
Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
Monitored daily performance and patient outcomes to maintain quality assurance.
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Labeled and completed lab requisitions using ICD and CPT coding.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
04/2015 to 03/2021
Registered Medical Assistant/Registered Medical Assistant/PhlebotomistDr Ronald Browning – City, STATE,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Documented notes during patient visits.
Labeled and completed lab requisitions using ICD and CPT coding.
Cleaned and maintained medical equipment following procedures and standards.
09/2011 to 04/2015
Registered Medical Assistant/PhlebotomistCarthage Mercy – City, STATE,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Labeled and completed lab requisitions using ICD and CPT coding.
Cleaned and maintained medical equipment following procedures and standards.
Education and Training
Expected in 11/2011
Medical Assistant/phlebotomy: Medical Assisting Franklin Technology Center - Joplin, MO GPA:
Expected in 05/1996
High School Diploma: Webb City High School - Webb City, MO GPA:
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School Attended
Franklin Technology Center
Webb City High School
Job Titles Held:
Registered Medical Assistant/Phlebotomy Technician
Registered Medical Assistant/Registered Medical Assistant/Phlebotomist
