LiveCareer-Resume

Registered Medical Assistant Lead resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Registered Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. To obtain a position as a Medical Assistant that offers both personal and professional growth.

Skills
  • Multi-line phone operations
  • 10-key proficiency
  • Friendly, positive attitude
  • Organizational skills
  • Supervision
  • Coordination
  • Leadership
  • Medical terminology knowledge
  • Team management and supervision
  • Microsoft
Education and Training
Rio Rancho High School Rio Rancho, NM Expected in 2006 High School Diploma : - GPA :
Pima Medical Institute Albuquerque, NM Expected in 2008 Certification Medical Assistant : - GPA :
American Medical Technologists Rosemont, IL, Expected in 03/2017 Registered Medical Assistant : - GPA :
Certifications
  • Registered Medical Assistant (RMA)
  • Certification (IV)
  • Certified in Basic Life Support (BLS)
Experience
Dean Health - Registered Medical Assistant/ Lead
Mount Vernon, IL, 06/2014 - 04/2021
  • Specialty in Audiology & ENT
  • Maintained a clean orderly well stocked environment.
  • Take medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examinations and assisting during diagnostic examinations.
  • Cross trained in outpatient settings such as General Surg, Gyn, Uro/gyn orthopedics, Rheumatology, Family Practice and Cardiology.
  • Scheduled appointments for patients via phone and in person.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Assisted back office patient processes to reduce office wait times.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Helped residents achieve program goals and increase independence.
  • Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Monitored progress of participants to track measurable data for plan of care goals.
  • Managed individual budgeted activities expenditures to minimize operational costs.
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Supported activity leaders and external providers to deliver structured activities.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Implemented innovative employee incentive program to increase staff productivity.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Maintained adequate supplies to meet activities needs.
  • Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Established, identified and assessed event goals and intended outcomes.
  • Impact Planning team
  • Organized Funativy team
  • Organized and Creator of forms committee.
  • Organized Holiday employee in need gift boxes
  • Organized Baby Showers for employee
  • Organized Birthday bags for employees
  • Organized Homeless giveaway projects
Atrenia Health - Registered Medical Assistant
City, STATE, 01/2012 - 01/2014
  • Used PACS/ Mckesson/ Cerner software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for each patient
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
High Resolution/ RAA - Patient Care Coordinator/Medical Assistant
City, STATE, 05/2009 - 01/2012
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

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Resume Overview

School Attended

  • Rio Rancho High School
  • Pima Medical Institute
  • American Medical Technologists

Job Titles Held:

  • Registered Medical Assistant/ Lead
  • Registered Medical Assistant
  • Patient Care Coordinator/Medical Assistant

Degrees

  • High School Diploma
  • Certification Medical Assistant
  • Registered Medical Assistant

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