Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Records maintenance
Log updating
Emergency Response
Records management
Admissions intake
Incident reporting
Group facilitation
Relationship building
First Aid/CPR
Work ethic
Microsoft Office
Flexible
People skills
Customer service
Multitasking
Organizational skills
Interdisciplinary teamwork
Patient relationship management
Document management
Quality improvements.
Program coordination
Problem resolution
Analytical
Computer skills
MS Office
Team management
Planning
Communication
Working collaboratively
Leadership
PPE use
Quick problem solver
Patient relations
Performing patient intakes
Medical terminology knowledge
Infection control procedures
Grooming and bathing assistance
Able to lift 50 pounds
Calm and level-headed under duress
Preparing meals
Catheter change and preparation
Collecting vital signs
Monitoring fluids
General housekeeping ability
Assisting with personal grooming
Valid Illinois driver's license
Charting expertise
Understands mobility assistance needs
Reliable transportation
Mandated Reporting
Multi-line telephone skills
Office equipment operations
Business operations understanding
Recordkeeping and bookkeeping
Meticulous and organized
Organization and efficiency
Service-oriented mindset
Multitasking and prioritization
Security understanding
Technologically savvy
Data entry
Document control
PC proficient
Tech-savvy
Professional and polished presentation
Experience
01/2021 to 01/2022
Registered Behavioral TechnicianThe Mentor Network – Chino Hills, CA,
Documented behavioral incidents thoroughly to keep accurate records.
Completed daily client rounds and tracked client movements.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Followed standard admissions procedures and documentation requirements for client intakes.
Educated clients on important life skills, housekeeping and food preparation.
Assisted with execution of client activities, support groups and field trips.
Maintained client and employee areas in good working order and with adequate supplies.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Performed searches of resident belongings prior to admissions and throughout stays.
Completed patient reports daily and submitted to management for evaluation.
Effectively managed daily charting for each patient.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Intervened in cases when clients wished to leave facility against medical advice.
Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
Followed safety protocols when administering subcutaneous and intramuscular injections.
Led individual and group therapy sessions to promote patient wellness and independence.
02/2019 to 12/2020
Social Worker AssistantMcguire Group Health Care Facilities – North Tonawanda, NY,
Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
Collaborated with clients and other professionals to develop treatment and assistance plans.
Maintained lists of resources helpful to clients.
Directed clients in identifying and obtaining available benefits and community and social services.
Facilitated activities for client interaction and social support such as table games, playing music and exercising.
Interviewed clients and family members to compile and document information on medical, social, educational and institutional history.
Developed workable solutions for recurring problems for individuals and families.
Helped clients complete paperwork to apply for assistance programs.
Utilized PCC and Microsoft 365 to maintain and update client records and generate reports.
Liaised with social workers, CPS and attorneys regarding clients' medical care and medical records.
Assisted 5 clients per [hour] with organizing and developing plans to resolve and prevent problems relevant to rehabilitation, behavior and dependent care.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Collaborated with social workers to support patients.
Educated patients on various resources, services and programs to maximize care.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated patient behavior and reported changes to clinical team.
Conferred with Administrator to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
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