Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Records maintenance
  • Log updating
  • Emergency Response
  • Records management
  • Admissions intake
  • Incident reporting
  • Group facilitation
  • Relationship building
  • First Aid/CPR
  • Work ethic
  • Microsoft Office
  • Flexible
  • People skills
  • Customer service
  • Multitasking
  • Organizational skills
  • Interdisciplinary teamwork
  • Patient relationship management
  • Document management
  • Quality improvements.
  • Program coordination
  • Problem resolution
  • Analytical
  • Computer skills
  • MS Office
  • Team management
  • Planning
  • Communication
  • Working collaboratively
  • Leadership
  • PPE use
  • Quick problem solver
  • Patient relations
  • Performing patient intakes
  • Medical terminology knowledge
  • Infection control procedures
  • Grooming and bathing assistance
  • Able to lift 50 pounds
  • Calm and level-headed under duress
  • Preparing meals
  • Catheter change and preparation
  • Collecting vital signs
  • Monitoring fluids
  • General housekeeping ability
  • Assisting with personal grooming
  • Valid Illinois driver's license
  • Charting expertise
  • Understands mobility assistance needs
  • Reliable transportation
  • Mandated Reporting

  • Multi-line telephone skills
  • Office equipment operations
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Organization and efficiency
  • Service-oriented mindset
  • Multitasking and prioritization
  • Security understanding
  • Technologically savvy
  • Data entry
  • Document control
  • PC proficient
  • Tech-savvy
  • Professional and polished presentation
01/2021 to 01/2022
Registered Behavioral Technician The Mentor Network Chino Hills, CA,
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Completed daily client rounds and tracked client movements.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Assisted with execution of client activities, support groups and field trips.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Completed patient reports daily and submitted to management for evaluation.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Intervened in cases when clients wished to leave facility against medical advice.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Followed safety protocols when administering subcutaneous and intramuscular injections.
  • Led individual and group therapy sessions to promote patient wellness and independence.
02/2019 to 12/2020
Social Worker Assistant Mcguire Group Health Care Facilities North Tonawanda, NY,
  • Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
  • Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
  • Collaborated with clients and other professionals to develop treatment and assistance plans.
  • Maintained lists of resources helpful to clients.
  • Directed clients in identifying and obtaining available benefits and community and social services.
  • Facilitated activities for client interaction and social support such as table games, playing music and exercising.
  • Interviewed clients and family members to compile and document information on medical, social, educational and institutional history.
  • Developed workable solutions for recurring problems for individuals and families.
  • Helped clients complete paperwork to apply for assistance programs.
  • Utilized PCC and Microsoft 365 to maintain and update client records and generate reports.
  • Liaised with social workers, CPS and attorneys regarding clients' medical care and medical records.
  • Assisted 5 clients per [hour] with organizing and developing plans to resolve and prevent problems relevant to rehabilitation, behavior and dependent care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Conferred with Administrator to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
06/2017 to 02/2019
Receptionist Brown Harris Stevens Residential Sales, Llc Greenwich, CT,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of 35 calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Screened visitors and directed to specific location for office safety.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
05/2017 to 06/2017
CNA Garfield County Public Hospital District No.1 Pomeroy, WA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Collected and documented vital signs to track current patient conditions.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Education and Training
Expected in
: Pyschology
Moraine Valley Community College - Palos Hills, IL
  • Promoted to Social worker assistant due to compassion shown through receptionist position.

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School Attended

  • Moraine Valley Community College

Job Titles Held:

  • Registered Behavioral Technician
  • Social Worker Assistant
  • Receptionist
  • CNA


  • Some College (No Degree)

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