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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

A master’s student in Forensic Psychology with a concentration in Criminal Justice seeking to broaden professional experience in the field of Forensic Psychology and Criminal Justice System. A very diligent individual that works well with others, in hopes of achieving the same goal. Enthusiastic about all aspects of Psychology and will go beyond what is expected of any task present to me. Focused master's student skilled in delivering caring and compassionate support to address legal and behavioral issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. Three-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Targeted Case Manager versed in mental health disorders with focused experience understanding common personal struggles among vulnerable populations. Assisted patients through referrals to local community programs and healthcare providers.

Skills
  • Excel, PowerPoint, MS Office, Mail and Word
  • Very organized and work well in stressful situations and under pressure
  • Analyst
  • Criminal Justice
  • Crisis Intervention
  • Clinical Documentation
  • Relationship development
  • First Aid/CPR
  • Data management
  • Client advocacy
  • High level of autonomy
  • Culturally-competent care
  • Fluent in Spanish
  • Program Management
  • Customer service
  • CBHCM Certification candidate
Work History
10/2020 to Current
Targeted Case Manager Children's Home Society Of Florida Jacksonville, FL,
  • Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
  • Accurately completed safety incident reports and documented in each electronic health record.
  • Adhered to strict confidentiality guidelines established by HIPAA, Broward Regional Health Planning Council and Mental Health Court to protect participant information.
  • Informed mental health program participants of community resources including mental health counseling and job placement services.
  • Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
  • Studied mental health disorders and common personal struggles including addiction, anxiety, depression and bipolar disorder.
  • Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
  • Reported plans, findings and results to employers and insurance carriers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Managed support services and fostered communication among social workers,mental health therapists, hospital staff and patients.
04/2017 to Current
Registered Behavioral Technician The Mentor Network El Paso, TX,
  • Implemented one-on-one ABA therapy to individuals with Cognitive and Behavioral Diagnosis.
  • Implemented an individualized treatment plan to clients, working on skills acquisition and reducing maladaptive behaviors.
  • Recorded and filed all data pertaining to each case accordingly.
  • Collaborated with the lead Behavior Analyst and team to review progress, analyze client data, and modify treatment plans where needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for client meetings.
  • Developed individual treatment goals based on history and diagnosis.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Maintained excellent attendance record, consistently arriving to work on time.
03/2014 to 07/2017
Neurofeedback Technician , WESTON PSYCHOLOGICAL ASSOCIATE City, STATE,
  • Provided EEG placements and relocation of probes following individuals current plan.
  • Updated all changes to plans accordingly.
  • Worked along side psychologist to provide specific implementation of Neurofeedback to each client.
  • Updated, maintained, and filed all existing and new client’s files systematically.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Psychologist.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve client care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
01/2015 to 04/2017
PROSHOP ASSOCIATE Woodlands Country Club City, STATE,
  • Reserved all tee times, through phones or in person.
  • Checked in all golf players and handled fees and transactions accordingly.
  • Maintained all client files and documentations on company server.
  • Managed social media aspect of Woodlands Country Club, with intent on expanding clientele.
  • Worked alongside a PGA professional for First Tee, developmental program for children.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased customer satisfaction by resolving store issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2011 to 03/2014
UPS STORE ASSOCIATE UPS City, STATE,
  • Collaborated directly with costumers and provided best option for shipping and packaging items.
  • Followed up with all shipments made and guaranteed all deliveries were shipped accordingly and in desired time.
  • Tended all incoming phone calls as well as maintained all P.O boxes up to standards.
  • Distributed mail to each box in timely manner and updated all box renewals in timely manner.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved store problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Defined strategies and created a plan to achieve ambitious operational objectives
Education
Expected in 05/2021
Master of Science: Forensic Psychology
Walden University - Minneapolis, MN
GPA:
  • Coursework in Victimology, Criminal Behavior and Contemporary Court Cases
Expected in 05/2019
Bachelor of Science: Psychology
Florida Atlantic University - Boca Raton, FL
GPA:

Continuing my study in the field of Psychology and concentrating in the Criminal Justice System. Worked closely with all my professor to further my knowledge in the field I am pursuing.

Expected in 12/2014
ASSOCIATES OF ART DEGREE:
Broward College - Fort Lauderdale, FL
GPA:

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Resume Overview

School Attended

  • Walden University
  • Florida Atlantic University
  • Broward College

Job Titles Held:

  • Targeted Case Manager
  • Registered Behavioral Technician
  • Neurofeedback Technician
  • PROSHOP ASSOCIATE
  • UPS STORE ASSOCIATE

Degrees

  • Master of Science
  • Bachelor of Science
  • ASSOCIATES OF ART DEGREE

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