Patient and empathetic professional with extensive background in animal care, customer service and experience in diverse office environments. Desires a position as a veterinary receptionist/technician.
Skills
Compassionate
Outgoing and warm demeanor
Enthusiastic
Calm under pressure
Superior verbal and written communication skills
Excellent interpersonal skills
Work History
Registered Behavior Technician, 01/2014 to Current Rwj Barnabas – Remote/Somerset/Ocea, NJ,
Worked with interdisciplinary team members to evaluate children's progress and implement appropriate learning plans.
Monitored clients' overall progress with individual charts and files.
Maintained detailed files of clients' behaviors and progress.
Communicated regularly with supervisors about daily activities and behaviors.
Addressed behavioral and learning issues with parents and supervisors.
Identified early warning signs of emotional and developmental problems in children.
Developed excellent working relationships with clients' families to facilitate progress and lend support to the family overall.
Sales Associate/Keyholder, 04/2013 to 11/2013 Beaufort Olive Oil – City, STATE,
Answered customer telephone calls promptly and in an appropriate manner
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Built long-term customer relationships and advised customers on purchases and promotions.
Supply Administration Clerk, 11/2004 to 10/2009 United States Marine Corps – City, STATE,
Supported an organization of 300-800 personnel in different countries and missions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Generated reports detailing inventories and purchase requests.
Organized and maintained 10 years worth of files.
Education
Bachelor of Arts: History, Expected in 2012 University of North Carolina-Wilmington - Wilmington, NC GPA:
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