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Registered Behavior Technician Resume Example

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REGISTERED BEHAVIOR TECHNICIAN
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Inventory Management
  • Problem Resolution
  • Customer Service
  • First Aid/CPR
  • Team Management
  • Animal Handling
Experience
March 2018
to
September 2020
Utah Behavior ServicesRiverdale , UTRegistered Behavior Technician
  • Maintained thorough clinical treatment notes.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Tracked all incoming patient information, intervention plans and patient responses to treatment.
  • Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
  • Collaborated with multidisciplinary team to determine effective treatment plans.
  • Evaluated progress against goals for all patients.
  • Responded to emergency situations and provided crisis support.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Secured indoor and outdoor premises to protect children under care.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
May 2019
to
March 2020
SeaQuest UtahLayton, UTGuest Service Team Lead
  • Helped customers find specific products, answering questions and offering advice.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
July 2017
to
March 2018
Lee's MarketplaceNorth Ogden, UTDeli Clerk Lead
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assisted customers based on currently available product, promotional and policy information.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Replenished inventory with focus on addressing customer needs.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Protected food from spoilage by storing according to safety procedures.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Education and Training
May 2016
Weber High SchoolOgden, UTHigh School Diploma
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Resume Overview

Companies Worked For:

  • Utah Behavior Services
  • SeaQuest Utah
  • Lee's Marketplace

School Attended

  • Weber High School

Job Titles Held:

  • Registered Behavior Technician
  • Guest Service Team Lead
  • Deli Clerk Lead

Degrees

  • High School Diploma

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