Registered Behavior Technician resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Clear understanding of ABA Therapy and the life changing effects contributed to early diagnosis. Composed persona known for having excellent drive. Motivated to learn, grow and excel in the ABA industry.
Provide comprehensive ABA therapy to patients diagnosed with Autism Spectrum Disorder ranging in ages from 18 months to 6 years.
Collect session data to aid in treatment planning and assessment.
Help teach important social, play and basic life skills.
Maintain professional boundaries with parents and caregivers.
Implement behavioral intervention plans created by BCBA.
Lead peer based learning to develop growth in group settings.
Keep facility clean, perform basic maintenance and restock supplies to support program needs.
Build and maintain positive staff relationships to promote teamwork and better serve clients.
Complete required documentation for continued therapy coverage by insurance companies to meet deadlines.
Experience in both outpatient and clinical settings at my time with Action Behavior Centers.
Supervisor, 08/2018 - 09/2020 Joe's Auto Parks – Van Nuys, CA,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Resolved customer issues through research and problem solving.
Maintained high level of customer service through friendly and polite demeanor.
Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.
Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assisted customers with prompt and polite support in-person and via telephone.
Property Manager, 06/2015 - 10/2017 Related Companies – Lewisville, TX,
Verified that all customer complaints were handled promptly and appropriately.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Delivered emergency 24-hour on-call service for any tenant issues.
Scheduled contractors for maintenance issues.
Carefully screened applicants for tenancy.
Kept rental income coming in by quickly filling vacancies.
Accommodated international guests from Canada, France, Germany, England and The Netherlands.
Provided concierge service with local attractions.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
General Partner, 09/2000 - 12/2014 North Harris Performing Arts (NHPA) – City, STATE,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering, stocking and shipment receiving.
Performed billing and collection for office generating over $200,000 annually.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Handled all incoming business and client requests for information.
Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
Solved problems timely and effectively, ensuring customer satisfaction.
Organized domestic travel arrangements for up to 15 staff members, including all transportation and hotel stays.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Met challenging quotas for productivity and accuracy of work.
Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
Developed professional relationships with industry leaders by actively listening and effectively communicating.
Used digital strategies such as Facebook, Instagram and Twitter to bring in and capture new customer business.
Kept meticulous records of all correspondence with customers for future reference.
Spoke with peers to verify task completion, enabling all deadlines and schedules to be met.
Provided outstanding service to all individuals, promoting effective and lasting business relationships.
Resolved issues with clients quickly due to excellent communication skills and attention to detail.
Education
High School Diploma: , Expected in 2000 - Oak Ridge High School - Conroe, TX GPA:
: Psychology, Expected in - Lone Star College System - Spring, TX GPA:
I am actively working on my Associate of Science degree to then transfer to the University of Houston - Downtown to complete my BS in Psychology and minor in General Business.
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