Multi-talented Recruiting Manager of Talent Acquisition consistently rewarded for success in planning and operational improvements. Contributes administrative, organizational and program oversight skills to operational success. Seasoned recruiting professional with a forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Capable of training, supervising and motivating high-performance recruitment teams. Experienced with over 13 years supporting various industries such as: Travel, Telecommunications, Banking, and Hospitality.
■ Manages the day-to-day operational infrastructure and leadership of colleagues (U.S. and Canada locations) necessary for successful delivering of recruiting administrative services which involve: Interview Scheduling, Reference Checks, Pre-employment Checks, Social Security Mismatch Re-Verification, Requisition Distribution, Employee Referrals, Franchise Job Postings, Rehire Eligibility, Manager Self-Service Errors, and special projects to meet the client's need.
■ Accountable for professional development and performance management, timecard adherence, overtime requests, and vacation approvals.
■ Hire, on-board, coach, develop, train, and mentor team members to expand knowledge and skillset to be prepared for the next-level of progression.
■ Cultivates relationship building and team work to boost morale and increase overall employee engagement.
■ Serves as “point of contact” and on-shore leader to support offshore colleagues in India as well as extended internal teams to include: Senior Leadership, Human Resources, Recruiting, and Sourcing.
■ Responsible for creation and version control of Standard Operating Procedures as well as training internal teams in the U.S., Canada, and India on updated client procedures.
■ Fosters positive internal, external client and vendor relationships to identify trends and implement efficiencies to mitigate process gaps and increase overall satisfaction of client service delivery.
■ Effectively monitors daily reporting of the “Offer to Hire” Process to quickly identify and resolve bottlenecks to ensure the “Run Rate” is met.
■ Actively participates in leadership meetings with various domains to identify process gaps and implement effective measures to mitigate process gaps.
■ Resolves urgent and highly-sensitive complex issues, improved operations and provides exceptional client support.
■ Responsible for enforcing policy and maintaining compliance to meet audit and service level agreement expectations.
■ Drove operational improvements which resulted in savings and improved profit margins.
■ Supported Talent Acquisitions Global Delivery Manager in and administrative and leadership capacity for but not limited to: Hourly Reference Checks, Internal Eligibility, Social Security Mismatch Re-verification, Interview Scheduling, and Reporting of data and metrics.
■ Subject Matter Expert "SME" of all standard operating processes and Super User for Applicant Tracking Systems , PeopleSoft HRMS, Unicru/Kronos, Citrix, Cognos, OBI.
■ Liaison and point of contact for highly-sensitive and urgent escalations for U.S., Canada, and India teams to include: Noida,Mumbai, and Gurgaon.
■ TA Operations project lead for ATS deployment of Taleo and managed User Acceptance Testing.
■ Project Lead for "LEAN" initiative identifying areas for improvement and implementing process efficiencies to promote utilization of maximal resources while reducing budget margins by 50%.
■ Developed, coached, and trained internal teams on processes and processes changes to maintain and uphold compliance.
■ Created, documented, and maintained Standard Operating Procedures for all operational processes.
■ Measured and monitored service delivery to ensure 95% service level agreements and key performance indicators were met.
■ Responsible for auditing, analyzing, and reporting monthly metrics and team performance.
■ Execution of key steps throughout the recruitment process such as interview logistics candidate interview scheduling and coordinating candidate interview travel when required, offer management, and pre-employment check initiation when required including background investigation process, and drug testing coordination, data and metrics reporting, new hire set up and onboarding.
■ Executed administration for an optimal candidate experience including status changes, testing and assessment administration, interview logistics, event coordination, offer letter management, and on-boarding planning.
■ Entered and maintained accurate candidate data and status changes into the preferreed Applicant Tracking System.
■ Performed administrative activities to ensure compliance, including EEOC tracking and management of candidate recruiting files.
■ Responsible for special projects and/or process improvement efforts as needed.
■ Responsible for handling HRO Governance calls for Wachovia Bank employees in all lines of business.
■ Specialized in trouble-shooting and resolving complex client issues such as Payroll, HRSC, Wachovia Securities, Leave of Absence, and Severance benefits.
■ Expert in "First Call Resolution" providing end to end satisfactory solutions.
■ Liaison to HR Advisors to promote employee confidentiality regarding highly-sensitive matters.
■ Provided support to peers the "manager on duty" to handle escalated calls.
■ Assisted with updating call flows to ensure accuracy and efficiency.
■ Maintained 100% customer satisfaction and call quality.
■ Customer Service
■ Training and Development
■ Resource Planning and Management
■ Relationship Building
■ Cultural Competence
■ Reporting and Analytics
■ Problem Solving/Troubleshooting
■ Conflict Resolution
■ Project Management
■ Client Base Retention
■ Staff Management
■ Technical Documentation
■ Microsoft Office, Office 365, Office Mix, ServiceNow, SharePoint, Citrix, Seibel, Lotus Notes, Aspect e-Workforce Management, PeopleSoft HRMS, Work Day, Oracle, Unicru/Kronos, Cognos, OBI, Acxiom, Quest, eScreen, GIS, Hire Right, Taleo, Montage Video Interviewing, Sigma Yellow Belt Training, CPR Certified 2020.
■ Chancellor's List
■ Completed 48 credit hours
■ Graduated summa cum laude
■ Member of National Honor Society
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