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Recruiting Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Poised Recruiting and Customer Service Specialist with 22 years of experience in trucking and Logistics offering well-rounded industry background and record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies.

Skills
  • Tenstreet applications proficient
  • Personnel recruitment
  • Benefits administrator
  • Affirmative action
  • Policies implementation
  • Cost reductions
  • Personnel engagement
  • Organization
  • McLeod Software
  • Communications
  • Process improvement
  • Project organization
  • Social Media Advertising
  • Planning and coordination
  • Customer service
  • Relationship development
  • Operational improvement
  • MS Office
  • Type 100+ wpm
  • Team management
  • Supervision
  • Familiar with FMCSA rules and regs
Experience
Recruiting Lead, 05/2018 to Current
The Boston Consulting GroupWashington, DC,
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Executed on-time, under-budget project management on turnover issues
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Updated policies based on changing industry and social trends.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Controlling resume and application flow within Tenstreet applicant tracking system.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
Customer Service Supervisor & Driver Recruiter , 03/2006 to 06/2018
Archer AviationPalo Alto, CA,
  • Achieved commendations for providing top-quality customer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Mentored new employees on accounts and delivered constructive feedback to increase understanding of job duties.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Generated reports on KPIs to track and improve key metrics.
Director of Recruiting, 06/2014 to 05/2018
Steelman Transportation Inc.City, STATE,
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Secured optimal productivity by supervising 150+ employees/drivers on Safety and FMCSA guidelines , operational and clerical functions.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Onboarded and trained more than 100 new employees/Contractors per year.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Customer Ser, 06/1998 to 06/2005
UPS Supply Chain SolutionsCity, STATE,
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Preserved branding by enabling agents to service needs of domestic and international customers.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Received accolades for delivering exceptional customer service.
  • Generated reports on KPIs to track and improve key metrics.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
Education and Training
High School Diploma: , Expected in 05/1998
Strafford High School - Strafford, MO
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Strafford High School
Job Titles Held:
  • Recruiting Lead
  • Customer Service Supervisor & Driver Recruiter
  • Director of Recruiting
  • Customer Ser
Degrees
  • High School Diploma