Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Compassionate and knowledgeable. Motivated to positively impact program operations and participant success with diligent support. Well-trained in case management and client support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.

  • Officer safety protocols
  • Recreational activity planning
Recreational Officer I, 05/2019 - 11/2020
South Carolina Job Board Clemson, SC,
  • Assisted in the scheduling and supervision of recreational activities for the institutional offender population.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored numerous security cameras and fire, building and alarm systems.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies.
  • Checked and secured recreational building entrances thought-out shift.
  • Responded to emergency situations, typically within minutes to minimize risk and injury.
  • Documented all security-related situations and in in-depth reports for submission.
  • Monitored and maintained control of crowds of over hundreds people during institutional events.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
Correctional Officer I, 04/2004 - 05/2019
Refresh Mental Health Zionsville, IN,
  • Provided for the safety and security of the institutions and local populace by following institutional protocols in providing for the care, custody and control of the client offender population.
  • Assigned inmates to open and appropriate housing units.
  • Processed inmates by completing paperwork, conducting searches.
  • Promoted safety, order and functionality of the correctional facility.
  • Supervised individuals of different ages to managed cases in correctional facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Supervised inmates during day-to-day activities.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Inspected cells and conducted random searches of common areas.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained appropriate control, security and well-being of offender population at all times.
  • Completed Medical protocols during emergency situations.
  • Recognized by both the Missouri House of Representatives, the Senate and the Department of Corrections with numerous life saving awards.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Transported inmates to and from work sites with optimal security procedures.
  • Maintained daily logs of shift activity.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained records and logs of man hours, materials and equipment used.
  • Supervised meal distributions and observed inmates during meals.
  • Signed in all visitors and completed appropriate visitation log forms.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Conducted internal security checks and distributed meals.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Instructed inmates on work details and transported to work sites.
  • Assisted in restraining violent and unruly inmates.
  • Supervised activities of adolescents in residential setting.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained correct physical head count at all times.
  • Attended regular trainings and maintained appropriate certifications.
Caseworker , 04/1991 - 07/2004
Missouri Division Of Family Services City, STATE,
  • Interviewed persons applying for public assistance programs.
  • Aided clients in identifying and removing barriers to financial self-sufficiency.
  • Planned and organized three hundred percent of a normal caseload to ensure timely eligibility determinations weekly.
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Called applicants to set up appointments and explain benefits processes.
  • Processed benefits applications, which included documents for food stamps, medical assistance and nursing care.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks in a timely and efficient manner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered numerous calls per day to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Created agendas and communication materials for team meetings.
  • Maintained and updated knowledge of state and federally funded programs through monthly training.
  • Completed applications prior to mandatory deadlines.
  • Collaborated with others to discuss new benefits and opportunities.
  • Recognized by management for providing exceptional customer service.
Education and Training
Bachelor of Science: Psychology/ Sociology , Expected in 1984
University of Central Missouri - Warrensburg, MO

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School Attended

  • University of Central Missouri

Job Titles Held:

  • Recreational Officer I
  • Correctional Officer I
  • Caseworker


  • Bachelor of Science

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