Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Compassionate and knowledgeable. Motivated to positively impact program operations and participant success with diligent support. Well-trained in case management and client support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Skills
Officer safety protocols
Recreational activity planning
Experience
Recreational Officer I, 05/2019 - 11/2020 South Carolina Job Board – Clemson, SC,
Assisted in the scheduling and supervision of recreational activities for the institutional offender population.
Maintained safety by quickly responding to alarms and investigating disturbances.
Monitored numerous security cameras and fire, building and alarm systems.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Quickly and accurately reported all security incidents, accidents and medical emergencies.
Checked and secured recreational building entrances thought-out shift.
Responded to emergency situations, typically within minutes to minimize risk and injury.
Documented all security-related situations and in in-depth reports for submission.
Monitored and maintained control of crowds of over hundreds people during institutional events.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Correctional Officer I, 04/2004 - 05/2019 Refresh Mental Health – Zionsville, IN,
Provided for the safety and security of the institutions and local populace by following institutional protocols in providing for the care, custody and control of the client offender population.
Assigned inmates to open and appropriate housing units.
Processed inmates by completing paperwork, conducting searches.
Promoted safety, order and functionality of the correctional facility.
Supervised individuals of different ages to managed cases in correctional facility.
Applied non-violent response tools and physical restraint during problematic situations.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Supervised inmates during day-to-day activities.
Recommended further treatment strategies and diagnostic efforts for inmates.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Inspected cells and conducted random searches of common areas.
Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Maintained appropriate control, security and well-being of offender population at all times.
Completed Medical protocols during emergency situations.
Recognized by both the Missouri House of Representatives, the Senate and the Department of Corrections with numerous life saving awards.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Transported inmates to and from work sites with optimal security procedures.
Maintained daily logs of shift activity.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained records and logs of man hours, materials and equipment used.
Supervised meal distributions and observed inmates during meals.
Signed in all visitors and completed appropriate visitation log forms.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Conducted internal security checks and distributed meals.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Instructed inmates on work details and transported to work sites.
Assisted in restraining violent and unruly inmates.
Supervised activities of adolescents in residential setting.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Maintained correct physical head count at all times.
Attended regular trainings and maintained appropriate certifications.
Caseworker , 04/1991 - 07/2004 Missouri Division Of Family Services – City, STATE,
Interviewed persons applying for public assistance programs.
Aided clients in identifying and removing barriers to financial self-sufficiency.
Planned and organized three hundred percent of a normal caseload to ensure timely eligibility determinations weekly.
Analyzed public assistance applications and determined eligibility for benefits.
Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Called applicants to set up appointments and explain benefits processes.
Processed benefits applications, which included documents for food stamps, medical assistance and nursing care.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks in a timely and efficient manner.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered numerous calls per day to answer customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Created agendas and communication materials for team meetings.
Maintained and updated knowledge of state and federally funded programs through monthly training.
Completed applications prior to mandatory deadlines.
Collaborated with others to discuss new benefits and opportunities.
Recognized by management for providing exceptional customer service.
Education and Training
Bachelor of Science: Psychology/ Sociology , Expected in 1984 - University of Central Missouri - Warrensburg, MO GPA:
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