- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
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Compassionate and knowledgeable. Motivated to positively impact program operations and participant success with diligent support. Well-trained in case management and client support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
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- Recreational activity planning
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Recreational Officer I, 05/2019 - 11/2020
South Carolina Job Board – Clemson, SC,
- Assisted in the scheduling and supervision of recreational activities for the institutional offender population.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Monitored numerous security cameras and fire, building and alarm systems.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Quickly and accurately reported all security incidents, accidents and medical emergencies.
- Checked and secured recreational building entrances thought-out shift.
- Responded to emergency situations, typically within minutes to minimize risk and injury.
- Documented all security-related situations and in in-depth reports for submission.
- Monitored and maintained control of crowds of over hundreds people during institutional events.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
Correctional Officer I, 04/2004 - 05/2019
Refresh Mental Health – Zionsville, IN,
- Provided for the safety and security of the institutions and local populace by following institutional protocols in providing for the care, custody and control of the client offender population.
- Assigned inmates to open and appropriate housing units.
- Processed inmates by completing paperwork, conducting searches.
- Promoted safety, order and functionality of the correctional facility.
- Supervised individuals of different ages to managed cases in correctional facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
- Supervised inmates during day-to-day activities.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Inspected cells and conducted random searches of common areas.
- Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained appropriate control, security and well-being of offender population at all times.
- Completed Medical protocols during emergency situations.
- Recognized by both the Missouri House of Representatives, the Senate and the Department of Corrections with numerous life saving awards.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Transported inmates to and from work sites with optimal security procedures.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained records and logs of man hours, materials and equipment used.
- Supervised meal distributions and observed inmates during meals.
- Signed in all visitors and completed appropriate visitation log forms.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Conducted internal security checks and distributed meals.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
- Instructed inmates on work details and transported to work sites.
- Assisted in restraining violent and unruly inmates.
- Supervised activities of adolescents in residential setting.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained correct physical head count at all times.
- Attended regular trainings and maintained appropriate certifications.
Caseworker , 04/1991 - 07/2004
Missouri Division Of Family Services – City, STATE,
- Interviewed persons applying for public assistance programs.
- Aided clients in identifying and removing barriers to financial self-sufficiency.
- Planned and organized three hundred percent of a normal caseload to ensure timely eligibility determinations weekly.
- Analyzed public assistance applications and determined eligibility for benefits.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Called applicants to set up appointments and explain benefits processes.
- Processed benefits applications, which included documents for food stamps, medical assistance and nursing care.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks in a timely and efficient manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered numerous calls per day to answer customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
- Created agendas and communication materials for team meetings.
- Maintained and updated knowledge of state and federally funded programs through monthly training.
- Completed applications prior to mandatory deadlines.
- Collaborated with others to discuss new benefits and opportunities.
- Recognized by management for providing exceptional customer service.
Bachelor of Science: Psychology/ Sociology , Expected in 1984
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University of Central Missouri - Warrensburg, MO
GPA:
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