To whom it may concern; Does your company need an individual who gives great attention to detail, will stop at nothing to provide marvelous customer service that learns hands on and according to your specific instructions? If you decide to hire me every person I come into contact won't be able to resist my positive energy which I feel is important to a fully functional team! I feel I would bring a soft touch to the company, along with ease of communication. I enjoy being challenged, and learning new skills is what fuels my engines. If you want a creative, energetic, and eager to learn type of candidate for your company, you found her! I would love to find myself at home with my career and stay with it! You'll see more of what I bring to the table in the resume I've provided below. Thank you for this opportunity. I am experienced in customer service, management and working in high volume stores in fast paced environments. I am seeking a Full time position where I will be challenged and given the opportunity to learn and master old/new skills. I am computer savvy and learn quickly.
Typing speed 60 WPM.
Basic clerical knowledge.
Time management skills.
Excellent time management.
Team player mentality.
MS Office proficient
Shipping and receiving
Was promoted to manager within 6 months at more than a few companies.
11/2015 to 03/2016
Record Store AssociateOff The Record － Yakima, Wa
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning.
Took daily inbound calls and key-entered orders.
Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Worked flexible schedule to accommodate changing customer levels.
08/2015 to 11/2015
Core Services RepresentativeSykes Enterprises/Capital One － Milton-Freewater, OR
Working as a Core Service agent, it was my job is to assist customers and merchants with their Capital One, credit card accounts.
This can vary depending on what services the card holders are requesting.
Answering calls was the most important factor of my job.
Documenting notes properly in the company interface.
Opening online accounts, changing addresses, providing information & education regarding credit card accounts, initiating dialog between parties, researching information, customer service, initiating payments towards accounts, account closures, referring calls to correct representatives, informing of deadlines and payments due, unlocking accounts, balance transferring, reissuing cards, communicating with coworkers and managers.
09/2013 to 11/2015
Level 2 MerchandiserRMSI/TPG Staffing LLC. － Eastern WA and parts of OR
As a level 2 merchandiser with RMSI, I was given directions on what/where my project was and who I'd be working with or if I'd be working alone.
I would begin with label removal and setting up shelf strips.
I proceeded to remove, replace, restock, and re-organize the new, and left over merchandise.
I cooperated with managers and co-workers to fully accomplish our goals and projects.
After organization, I rechecked the schematic for accuracy.
If necessary I placed overstock/unallocated/discontinued goods into boxes, crates, or carts supplied for that project.
I also made sure to clean up the area during/after the work was completed.
I would then find a project to work on or find a manager for instruction/a schematic on the next task.
05/2013 to 09/2013
Ad Set Associate/Cashier/Sales floorKmart/Sears Holding Inc － Walla Walla, WA.
As an employee at Kmart I was in charge of setting up and taking down ads for the day/month,making sure the ads are fully stocked and organized using an RMU, proper register procedures, paging fellow associates/managers, customer service, answering floor pages over the PA in a timely manner, answering client questions, making sure the shelves are properly stocked and facing forward/full, delivering freight, disposing of refuge in the proper receptacles and box baler, using pallet jacks in order to protect myself and others/making my/their daily tasks more efficient/productive.
06/2000 to 11/2010
Assistant ManagerHiatt Apartments － Seattle, WA.
As the assistant manager, my duties included: customer service, bookkeeping, answering the phone, inventory, maintenance and/or building repairs.
Constantly making sure the building and premises were safe and secure for tenants and guests.
High School Diploma: General StudiesUniversity of Washington/Office of MinorityAffairs High School － Seattle, WA, USA
Typing speed 60 WPM / Excellent organizational skills / Detail oriented / Able to handle multiple projects/tasks and meet deadlines / Able to stand and move about for extended periods of time – up to 14 hours a day / Proper pallet jack, U-boat and RMU usage / Time management skills / Collections / Microsoft Word / PowerPoint / Outlook / Publisher / Windows 95-10 / Open Office / Internet Research / Able to use a multiple line phone system / Data entry / Ability to use 10 key by touch-sight / Dock Master / Ordering / Receiving / Inventory management / Purchasing / Shipping / Bookkeeping / Reception / Adobe Photoshop / Management of a 32 unit apartment complex / Proven ability to handle high volumes of people (excess of 840 transactions in 14 hours).