(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

> Multi-tasker, motivated to learn

> With good communication and demonstration skills

> Responsible, Hard working and fast learner

> Compassionate, Very enthusiastic and fun to work with

>Trainable and has love for knowledge and development

> Flexible and has good ability of managing and planning

> Skilled in developing trust and build good rapport with clients or patients

> Familiar with major computer applications like MS word, Powerpoint and internet

> Familiar with medical terminology and procedures

> Skilled in assisiting patients with their needs, treatments, medications and accurately charting patient records

  • Dementia and Alzheimer's knowledge
  • Patient Management
  • Observing responses
  • Direct Patient Care
  • Patient Assessments
  • Recording vital signs
  • Staffing Management
  • Patient Assessments
  • Companionship and emotional support
  • Transporting patients
  • Responding to emergencies
  • Patient-focused care
  • Documenting behaviors
  • Supporting personal needs
  • Daily staff monitoring
Universidad De Sta.Isabel Naga City, Camarines Sur, Philippines, Expected in 03/2006 Bachelor of Science in Nursing : Nursing - GPA :
University of Saint Anthony Iriga City, Camarines Sur, Philippines, Expected in 03/2002 High School Diploma : - GPA :
  • Certified Medication Aide (CMA)
  • First Aid/CPR Certified
Work History
American Senior Communities - RCC/PCA/MED AIDE
Upland, IN, 05/2018 - Current
  • Identified operational improvements to drive efficiency and quality of care.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.
  • Manages or supervise staff, doing interviews, hiring, training employees and doing work schedule
  • Entertaining questions from Family members regarding changes from their loved ones (residents) in terms of behavior
  • Assist residents in Activities of Daily living such as bathing, dressing, feeding
  • Relaying patients needs and concerns to their Doctors/Primary Physician
  • Delivers quality care and supervision through daily rounds to monitor staff
  • Monitor all resident care communication tools
Solaris Healthcare - Personal Care Aide Assistant
Plant City, FL, 11/2017 - 03/2018
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Scheduled and accompanied clients to medical appointments.
Sutherland Global Services - Customer Service Representative/Consultant
City, STATE, 01/2011 - 08/2012
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls in queue per minute.
  • Recommended software/product to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
Iriga City Infirmary - Nurse Aide
City, STATE, 07/2006 - 10/2007
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted with patient transfer and ambulation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Kept accurate records of patients' care, condition and progress.

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School Attended

  • Universidad De Sta.Isabel
  • University of Saint Anthony

Job Titles Held:

  • Personal Care Aide Assistant
  • Customer Service Representative/Consultant
  • Nurse Aide


  • Bachelor of Science in Nursing
  • High School Diploma

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