> With good communication and demonstration skills
> Responsible, Hard working and fast learner
> Compassionate, Very enthusiastic and fun to work with
>Trainable and has love for knowledge and development
> Flexible and has good ability of managing and planning
> Skilled in developing trust and build good rapport with clients or patients
> Familiar with major computer applications like MS word, Powerpoint and internet
> Familiar with medical terminology and procedures
> Skilled in assisiting patients with their needs, treatments, medications and accurately charting patient records
Skills
Dementia and Alzheimer's knowledge
Patient Management
Observing responses
Direct Patient Care
Patient Assessments
Recording vital signs
Staffing Management
Patient Assessments
Companionship and emotional support
Transporting patients
Responding to emergencies
Patient-focused care
Documenting behaviors
Supporting personal needs
Daily staff monitoring
Education
Universidad De Sta.IsabelNaga City, Camarines Sur, Philippines, Expected in 03/2006 – –Bachelor of Science in Nursing:Nursing - GPA:
University of Saint AnthonyIriga City, Camarines Sur, Philippines, Expected in 03/2002 – –High School Diploma: - GPA:
Certifications
Certified Medication Aide (CMA)
First Aid/CPR Certified
Work History
American Senior Communities - RCC/PCA/MED AIDE Upland, IN, 05/2018 - Current
Identified operational improvements to drive efficiency and quality of care.
Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
Administered medications and performed basic and advanced patient assessments.
Manages or supervise staff, doing interviews, hiring, training employees and doing work schedule
Entertaining questions from Family members regarding changes from their loved ones (residents) in terms of behavior
Assist residents in Activities of Daily living such as bathing, dressing, feeding
Relaying patients needs and concerns to their Doctors/Primary Physician
Delivers quality care and supervision through daily rounds to monitor staff
Monitor all resident care communication tools
Solaris Healthcare - Personal Care Aide Assistant Plant City, FL, 11/2017 - 03/2018
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Scheduled and accompanied clients to medical appointments.
Sutherland Global Services - Customer Service Representative/Consultant City, STATE, 01/2011 - 08/2012
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls in queue per minute.
Recommended software/product to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
Gained in-depth understanding of company products, systems and policies to give customers expert support.
Iriga City Infirmary - Nurse Aide City, STATE, 07/2006 - 10/2007
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained client medical history, including medication information, symptoms and allergies.
Assisted with patient transfer and ambulation.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Kept accurate records of patients' care, condition and progress.
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