Seeking an Immigration Services Assistant (OA) position with the opportunity for professional growth and development.
Quality Control Inspector01/2015 － CurrentDHS (USCIS) Federal Contractor 26 Federal PlazaNY
Pays particular attention to the timeliness and accuracy of the work performed.
Screens documents to determine the accuracy of the data contained in them and determines which require corrective action.
Keeps various logs and uses random sampling to evaluate process efficiency, accuracy, and timeliness.
Responsible for recognizing data problems that might invalidate samples, investigating complaints, reviewing violations found by USCIS personnel, and preparing reports of findings and of actions needed or taken.
Recommends changes in SOP's, production standards, administrative procedures, and other actions that will improve contract performance.
Conducts frequent internal quality audits.
Ensures that the SOP for his/her area of responsibility is used, understood, and kept up to date.
Trains new employees and conducts refresher training for current employees.
Editing and creating office documents and correspondence using office automation software, i.e. spreadsheets and word processing.
Notify supervisors and help to analyze and correct production problems.
Providing direct service to customers and their representatives, i.e., researching, collecting, correlating and analyzing data to ensure the integrity of information and preparation of reports.
Data Entry Clerk/General Office worker01/2008 － 01/2015DHS (USCIS) Federal Contractor QueensLong Island, NY.
Enters information from DHS source documents into various automated systems using formatted input screens such as CIS, CLAIMS, and NFTS.
Source information includes applications, petitions, forms, supplemental documentation, DHS decisions, and other approved documents.
Modifies, updates, and corrects data contained in automated systems.
Performs data inquiries and searches on DHS automated systems; generates records and reports from these systems; and performs name and alien number searches.
Provides support for the processing of forms and applications used in the adjudication process.
Managing files, databases and correspondence.
Contact applicants to schedule dates and times of interviews and naturalization ceremonies.
Performs all clerical tasks related to preparing for and conducting Naturalization ceremonies, the preparation and distribution of Naturalization certificates and the retrieval of documentation from applicants.
Files copies of naturalization certificates and notices in the appropriate alien file and closes out citizenship ceremonies.
Producing highly sensitive and secure documents.
Assists staff and supervisors in performing daily support functions when needed.
Accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.
Request documents from File Control Offices (FCO), the National Records Center (NRC), the National Benefits Center (NBC), the Federal Records Center (FRC), and other file locations as required.
Ensure that new information is added to the files in a timely manner and Keep track of materials removed from the files.
Office Assistant01/2006 － 01/2007Skyline MortgagesRichmond Hill, NY
Assigned potential clients to loan officers and loan processor.
Entered loan application utilizing Mortgage Flex, Calyx Point, or Encompass system.
Ordered appraisals, homeowner insurance, title reports and appraisals.
Kept tracked of UPS, FedEx and US mail.
Create credit report and respond to e-mails.
Contacted applicants to schedule dates and times of interviews.
Entered applicant's information's from resume, W-4 and I-9 into Essex database.
Assigned all incoming faxes and resumes to corresponding departments.
Scanned and retrieved applicant's records utilizing Essex Scan Manager.
Maintained a log of incoming applicants and scheduled daily appointment.
Organized and filed applicant's records.
06/2008Computerized Medical Billing Program.:SUNY-QEOCJamaica, NY
2006High School Diploma:Conventional Processing and Mortgage Origination.
*Real Estate Education CenterManhattan, NY
2002Diploma:Humanity High SchoolManhattan, NY
Customer Service, administrative, Managing, office automation, quality control, researching, Data Entry, Clerical, Window XP, MS Office Word processing, spreadsheets, and Outlook. Mortgage
Flex and Calyx Point Loan processing Software, ICD-9 Coding, CPT Procedure,
Medical Terminology, Computerized Patient Billing.
Member of the Workplace Safety Committee.
to show initiative and commitment to the company's goals Ability to readily
adapt to changing requirements. Strong commitment to performing and producing
at the highest level of quality at all times. Ability to manage individual
workflow effectively and improve processes when necessary. Ability to
communicate clearly and effectively with coworkers both in written and verbal
communications. Positive attitude focused on customer satisfaction.