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Public Information Officer Resume Example

Resume Score: 80%

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PUBLIC INFORMATION OFFICER
Summary

Experienced Service Manager & writer professional with solid background in team leadership, partnership development and advertising relations. Market-savvy, analytical and well-coordinated in devising and implementing plans. Capable of marketing automotive products and services via diverse channels and consistently outperforming targets.

Results-driven Service writer & Manager offering 30 years' expertise in developing, multitasking and running a successful team that puts the customers first.

Skills
  • Talking points expertise
  • Informational materials preparation
  • Public relations
  • Community engagement
  • Skilled multi-tasker
  • Enthusiastic team player
  • Articulate public speaker
  • Quality leadership
  • Dedicated team player
  • Deadline-driven
Experience
State Of Ohio Bureau Of Motor VehiclesColumbus, OHPublic Information Officer02/1981 to 09/1997
  • Applied a consistent business communication strategy for all online content.
  • Offered media organizations specific story ideas focused on key areas.
  • Oversaw daily communications and emergency response.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Established goals for soliciting funds, developed collection and security policies and coordinated funds disbursements.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Managed public relations and fundraising activities across columbus area.
  • Developed contingency plans and alternative solutions for all projects.
  • Managed public relations and fundraising activities across Columbus area.ms.
  • Established effective working relationships with clients, government officials and media representatives.
  • Devised optimal communications strategies to reach target audiences.
Northern EnterprisesWorthington, OHService & Reconditioning Manager05/2009 to 08/2011
  • Planned and executed all aspects of a highly rated performance team.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Conducted analysis to address fixed right the first time which led to a highly positive customer service satisfaction rate.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.
  • Defined department objectives and monitored performance.
  • Hired, trained, developed and monitored performance of service department staff.
  • Established and oversaw department budgets for expenditures, materials and labor.
Top Quality Construction And Property MaintenanceColumbus, OHBusiness Owner02/1999 to 01/2020
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
Bobby Layman ChevroletColumbus, OHService Manager09/1997 to 02/2020
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.

Directed team of service professionals focused on Fixed right the first time to improve productivity, by preparing monthly forecast and control performance department.

  • Directed team of service professionals focused on the highest CSI rating along with the lowest in return repair vehicles.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Established and oversaw department budgets for expenditures, materials and labor.
  • Created employee work schedules to keep all shifts properly staffed.
  • Resolved order discrepancies through research and ordering to keep inventory properly stocked and alleviate possible backordered items.
  • Resolved customers issues by providing timely and effective solutions.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Communicated changes from management to inform and educate department employees.
  • Recruited, hired and mentored service department personnel.
  • Oversaw service department budget and informed management of discrepancies.
  • Addressed order discrepancies and provided timely resolution.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
Education and Training
Some College (No Degree):Service OperationsChevrolet Services Supremacy, Columbus, OH
Some College (No Degree):Business ManagementCertificate in Business Management & Development, Columbus, OH
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Resume Overview

Companies Worked For:

  • State Of Ohio Bureau Of Motor Vehicles
  • Northern Enterprises
  • Top Quality Construction And Property Maintenance
  • Bobby Layman Chevrolet

School Attended

  • Chevrolet Services Supremacy
  • Certificate in Business Management & Development

Job Titles Held:

  • Public Information Officer
  • Service & Reconditioning Manager
  • Business Owner
  • Service Manager

Degrees

  • Some College (No Degree) : Service Operations
    Some College (No Degree) : Business Management

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