psychosocial rehabilitation specialist resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Certifications
Dual Track Crisis/Comprehensive Community Services Certification
Wisconsin Mandated Reporter Training
CLTS waiver training
HIPPA training
Skills
Memorization/Fast learning
Versatile
Problem resolution
Organization
Reliable and trustworthy
Friendly, positive attitude
Superb attention to detail
Creative
Collaboration
Facilitating change
Experience
03/2021 to 08/2021Psychosocial Rehabilitation SpecialistBurrell Behavioral Health | Springfield, MO,
Encouraged individuals and family members to develop skills and use strategies to implement constructive problem solving.
Coordinated with support team in meetings to initiate personalized treatment plans for patients.
Educated patients on importance of medications, how to use healthy coping skills, social cues, money management, support systems and community resources.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted development of positive social skills by modeling appropriate behavior.
Helped clients to build and recognize strengths and self-worth.
Conducted life skills evaluations and set client goals based on abilities.
Managed classroom-like environment and monitored behavior to keep all individuals safe.
Coached clients on interpersonal and communication skills, including active listening, responses, and body language.
Taught clients about job search techniques and interview skills.
Assessed consumer progress and maintained thorough clinical treatment notes reported in TARP sheets.
Organized trips and activities to local parks, hiking paths, museums, and zoos.
09/2019 to 06/2021Barista/Shift Manager/Key HolderStarbucks | City, STATE,
Prepared and served hot and cold beverages
Trained new employees in operational procedures and modeled duties for front and back house positions.
Maintained highest standards of conduct and service to support company reputation.
Maintained adequate knowledge of menu items and preparation methods to speak with customers, suggest items and personalize each experience.
Checked temperatures of freezers, refrigerators and heating equipment.
Operated headset to take orders from drive-thru, collected payments, returning coin, bills, payment cards and receipts.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of customers.
Mentored front of house personnel on company policies customer, service techniques, and professional communication.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
06/2019 to 08/2020Server/Expeditor/Hostess/Food Preparation WorkerApplebee's Neighborhood Grill & Bar | City, STATE,
Cleaned utensils, dishes and glasses for customer use.
Packaged and stored food products appropriately for proper handling and preservation.
Maintained harmonious working environment that maximized morale, productivity and efficiency.
Worked in fast-paced, ever-changing environment.
Demonstrated understanding of menu items and explained to guests accurately.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
01/2016 to 10/2018Cashier/Cook/BartenderIcelanes | City, STATE,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Verified customer identification for alcohol purchases.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Educated patrons on facilities, entertainment options and rules and regulations.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Managed daily operations, including leagues, reservations, and set up.
Education and Training
Expected in 05/2019 to to High School Diploma | Sterling High School, Sterling, CO, GPA:
Expected in to to | General StudiesNortheastern Junior College, Sterling, COGPA:
Dual enrolled during my junior and senior year in high school
Accomplishments
Promoted from barista to keyholder, in less than 12-months
Ran Starbucks social media page
Learned to work almost every position at Icelanes (cashier, cook, janitorial, bartender, operation scheduling)
Learned to work almost all positions at Applebees (server, prep cook, dishwasher, to-go specialist, hostess, busser, trainer)
Learned to work every station including training and managing at starbucks
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