psychosocial rehabilitation specialist resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Overview

Service-focused combat veteran with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, veterans, foster youth, and special-needs/high risk populations.

Core Qualifications
  • Medicaid familiarity
  • Psychiatric population familiarity
  • Exceptional problem solver
  • Parenting skills educator
  • Critical thinking
  • Conflict resolution techniques
  • Calm and patient
  • Identifying risks
  • Strategic planning
  • Eye for detail

Conflict Resolution, Crisis Intervention, Critical Thinking, Diverse Cultures, Victim Advocacy, Client Advocacy, Strong Organizational Skills, Rapport, Client Rehabilitation, Teaching, Teamwork, Treatment plans, Typing Skills, Active Listening, Goal Setting and Implementation, Group Instruction, Learning Strategies, Problem Solving, Public Relations, Research, Social Perceptiveness, Time Management, Team Building, Observation.

11/2012 to 09/2013 Psychosocial Rehabilitation Specialist Burrell Behavioral Health | Branson West, MO,
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Guided clients in understanding illnesses and treatment plans.
  • Monitored patients prescribed psychotropic medications to assess the medications’ effectiveness and side effects.
  • Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
  • Executed appropriate risk-assessment and mitigation strategies.

11/2011 to 11/2012 Group Home Supervisor / Psychosocial Rehabilitation Specialist Marriott Vacations Worldwide | Hilton Head Island, SC,
  • Secured housing and support for foster children.
  • Advocated for victims of violence.
  • Handled complaints, disputes, grievances and conflicts.
  • Created treatment plans and taught life skills to clients and families.
  • Coached and mentored 15 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Offered feedback to executive-level management on the effectiveness of strategies and initiatives.
08/2009 to 11/2011 Administration / Collections Recovery Specialist Cigna | King Of Prussia, PA,
  • Located customers for delinquent account collection.
  • Received payments and posted amounts paid to customer accounts.
  • Renegotiated payment terms with dozens of Clients.
  • Verified details of transactions, including funds received and total account balances.
  • Researched and resolved billing and invoice problems.

05/2008 to 04/2009 Telephone Sales Representative Dial America | City, STATE,
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Contacted businesses to solicit sales for goods or services.
  • Established business and professional relationships.
  • Identified and recorded potential customers.
  • Provided accurate and appropriate information in response to customer inquiries.
01/2005 to 03/2007 Car Sales Representative Drew Ford | City, STATE,
  • Recommended and helped customers select merchandise based on their needs.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Negotiated contracts and payments.
  • Arranged direct delivery of products.
01/2004 to 01/2005 Waitress/Hostess El Torito Restaurant | City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to patrons.
  • Attempted to limit problems and liability related to customers' excessive drinking.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Collaborated with other personnel to plan and develop recipes and menus.
  • Resolved conflicts, complaints, disputes and grievances.
  • Communicated with customers to ensure satisfaction.
08/1998 to 08/2003 Aircraft Mechanic United States Marine Corps | City, STATE,
  • Repaired aircraft hydraulic and pneumatic systems.
  • Interpreted pilots' descriptions to diagnose causes of problems.
  • Fabricated parts or components for installation.
  • Interpreted blueprints, specifications, and diagrams for parts installation.
  • Trained and instructed subordinates and supported units on Aircraft Maintenance.
  • Effective decision-maker in high-pressure environments.
Expected in 2017 PsyD Candidate | Psychology University Of The Rockies, , GPA:

Minor in Criminology and Justice Studies.

Member of the American Psychological Association.

Coursework in Psychology, Social Work and Counseling.

Expected in 2011 Master of Science | Psychology University of the Rockies, , GPA:
Expected in 2008 Bachelor of Science | Business Administration University of Phoenix, , GPA:
Memberships/Scholarly Societies

Golden Key International Society Lifetime Member

American Psychological Association - Student Affiliate.

Head Start Policy Council - State Representative Volunteer.

PsyD Candidate - Current Student.

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Resume Overview

School Attended

  • University Of The Rockies
  • University of the Rockies
  • University of Phoenix

Job Titles Held:

  • Psychosocial Rehabilitation Specialist
  • Group Home Supervisor / Psychosocial Rehabilitation Specialist
  • Administration / Collections Recovery Specialist
  • Telephone Sales Representative
  • Car Sales Representative
  • Waitress/Hostess
  • Aircraft Mechanic


  • PsyD Candidate
  • Master of Science
  • Bachelor of Science

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