Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly, compassionate, driven, and versatile professional. Excels in communication, managing volatile work environments and is always eager and ready to learn and help improve the functionality of the work environment. Driven to improve the lives of others via focused, open and dedicated communication. Detail oriented. Fluent in Spanish, Portuguese, and English. Versatile job background.

Work History
Bartender/ Server , 04/2017 to Current
Aimbridge HospitalityWilliston, ND,
  • Assisted servers with specialty drinks orders by preparing on-demand
    items without delay
  • Consulted with managers to organize special events and promotions
    such as trivia nights to bring in new customers
  • Developed new signature cocktails to support bar marketing brand
    and increase profits
  • Upsold menu items to customers, driving up per sale revenues and
    maximizing profits
  • Managed accurate register and produced daily sales reports
    backing up inventory usage numbers
  • Generated higher ticket averages by training multiple employees on
    suggestive up-selling techniques
  • Managed bar inventory, restocked supplies and placed orders for
    spirits, beer, wines and mixers
  • Kept alcoholic beverages well-stocked and organized to meet
    expected demands
  • Upsold daily specials and beverage promotions to exceed daily sales
  • Maintained secure cash drawers, promptly resolving discrepancies
    for accuracy
  • Organized bar inventory and storage procedures to keep stock
    within optimal levels and meet expected customer demands
  • Applied excellent organizational and multitasking abilities to handle
    simultaneous customer, team and business needs while avoiding
    unnecessary delays or errors
  • Closed out cash register with 100% accuracy and prepared cashier
Psychosocial Rehabilitation Facilitator , 01/2016 to 02/2018
Fogo De ChaoDenver, CO,
  • Developed individual treatment goals based on history and diagnosis
  • Worked with Office Ally
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
  • Facilitated group and individual therapy in outpatient setting
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
  • Managed upwards of 15 clients at a time during Group Therapy Sessions
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines
  • Collected urine samples to test for substance use
  • Displayed sensitivity to cultural and linguistic needs of clients and families served
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
  • Provided counseling and support to clients with drug and alcohol abuse issues
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Achieved client confidence and protected operations by keeping information confidential
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
  • Advised and educated patients regarding diet, hygiene and effective disease prevention methods
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
  • Prepared reports by collecting, analyzing and summarizing information
Server, 09/2013 to 01/2016
Giant EaglePickerington, OH,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Delivered orders and corrected issues by replacing orders and comping bills
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Cake Decorator, 01/2012 to 07/2013
Publix Super MarketsCity, STATE,
  • Worked with customers to define cake vision based on color, theme, size and price
  • Managed material inventory and ordered new materials when needed
  • Kept work area safe and sanitized by washing utensils, tools and countertops
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
  • Decorated fondant and soft-frosted style cakes daily
  • Prepared special creams and frostings for cakes and other dessert specialties
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
  • Weighed, boxed and wrapped bakery products
  • Served bakery customers daily with professional and effective customer service
  • Iced and airbrushed cakes and other pastries for customized orders
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
Cashier/Grocery Bagger, 03/2007 to 11/2012
Publix Super MarketsCity, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Counted cash in register drawer at beginning and end of shift
  • Operated cash register for cash, check and credit card transactions with 100 % accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Worked closely with management to solve problems and handle customer concerns
  • Assisted customers with special services, account updates and promotional options
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Checked prices for customers and processed items sold by scanning barcodes
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Educated customers on promotions to enhance sales
Bachelor of Arts: Psychology, Expected in 12/2015
Florida International University - Miami, FL
High School Diploma: , Expected in 05/2011
Charles W. Flanagan High School - Pembroke Pines,
  • Proficient in Psychosical Evaluations/ Assessments
  • Proficient in creating, evaluating, and reevaluating Psychosocial Treatment Plans
  • Client evaluation
  • Counseling
  • Creative
  • Strong interpersonal and intrapersonal skills
  • Dual diagnosis expertise
  • Leadership ability
  • Friendly and personable
  • Flexible and adaptive
  • Works Well Under Pressure
  • Reporting and documentation
  • Strong interpersonal and intrapersonal skills
  • Excellent verbal and written communication skills
  • Fluent in both Spanish and English
  • Proficient with Word, Excel, and PowerPoint
  • Responsible and dependable
  • Strong organizational skills
  • Technology literacy skills
  • Quick learner
  • Adapts well to change/ volatile work environments
  • Excellent problem solver
  • Speech and language screening
  • Hospitality service expertise

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School Attended

  • Florida International University
  • Charles W. Flanagan High School

Job Titles Held:

  • Bartender/ Server
  • Psychosocial Rehabilitation Facilitator
  • Server
  • Cake Decorator
  • Cashier/Grocery Bagger


  • Bachelor of Arts
  • High School Diploma

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