Friendly, compassionate, driven, and versatile professional. Excels in communication, managing volatile work environments and is always eager and ready to learn and help improve the functionality of the work environment. Driven to improve the lives of others via focused, open and dedicated communication. Detail oriented. Fluent in Spanish, Portuguese, and English. Versatile job background.
Work History
Bartender/ Server , 04/2017 to Current Aimbridge Hospitality – Williston, ND,
Assisted servers with specialty drinks orders by preparing on-demand
items without delay
Consulted with managers to organize special events and promotions
such as trivia nights to bring in new customers
Developed new signature cocktails to support bar marketing brand
and increase profits
Upsold menu items to customers, driving up per sale revenues and
maximizing profits
Managed accurate register and produced daily sales reports
backing up inventory usage numbers
Generated higher ticket averages by training multiple employees on
suggestive up-selling techniques
Managed bar inventory, restocked supplies and placed orders for
spirits, beer, wines and mixers
Kept alcoholic beverages well-stocked and organized to meet
expected demands
Upsold daily specials and beverage promotions to exceed daily sales
goals
Maintained secure cash drawers, promptly resolving discrepancies
for accuracy
Organized bar inventory and storage procedures to keep stock
within optimal levels and meet expected customer demands
Applied excellent organizational and multitasking abilities to handle
simultaneous customer, team and business needs while avoiding
unnecessary delays or errors
Closed out cash register with 100% accuracy and prepared cashier
report
Psychosocial Rehabilitation Facilitator , 01/2016 to 02/2018 Fogo De Chao – Denver, CO,
Developed individual treatment goals based on history and diagnosis
Worked with Office Ally
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
Facilitated group and individual therapy in outpatient setting
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
Managed upwards of 15 clients at a time during Group Therapy Sessions
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines
Collected urine samples to test for substance use
Displayed sensitivity to cultural and linguistic needs of clients and families served
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
Provided counseling and support to clients with drug and alcohol abuse issues
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
Achieved client confidence and protected operations by keeping information confidential
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
Advised and educated patients regarding diet, hygiene and effective disease prevention methods
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Prepared reports by collecting, analyzing and summarizing information
Server, 09/2013 to 01/2016 Giant Eagle – Pickerington, OH,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Monitored guests for intoxication and immediately reported concerns to management
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Checked identification to enforce age requirement for alcoholic beverages
Delivered orders and corrected issues by replacing orders and comping bills
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Cake Decorator, 01/2012 to 07/2013 Publix Super Markets – City, STATE,
Worked with customers to define cake vision based on color, theme, size and price
Managed material inventory and ordered new materials when needed
Kept work area safe and sanitized by washing utensils, tools and countertops
Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
Decorated fondant and soft-frosted style cakes daily
Prepared special creams and frostings for cakes and other dessert specialties
Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
Weighed, boxed and wrapped bakery products
Served bakery customers daily with professional and effective customer service
Iced and airbrushed cakes and other pastries for customized orders
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
Cashier/Grocery Bagger, 03/2007 to 11/2012 Publix Super Markets – City, STATE,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Counted cash in register drawer at beginning and end of shift
Operated cash register for cash, check and credit card transactions with 100 % accuracy
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Answered questions about store policies and concerns to support positive customer experiences
Worked closely with management to solve problems and handle customer concerns
Assisted customers with special services, account updates and promotional options
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Checked prices for customers and processed items sold by scanning barcodes
Maintained organized and clean customer areas by completing daily recovery checklists
Educated customers on promotions to enhance sales
Education
Bachelor of Arts: Psychology, Expected in 12/2015 Florida International University - Miami, FL GPA:
High School Diploma: , Expected in 05/2011 Charles W. Flanagan High School - Pembroke Pines, GPA:
Skills
Proficient in Psychosical Evaluations/ Assessments
Proficient in creating, evaluating, and reevaluating Psychosocial Treatment Plans
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