Professional with more than ten years of Customer Service in different areas such as government, healthcare and food and beverage industry. Two years of experience as an Restaurant/Pub Administrator (General Manager). Supervised a team of 10 to 15 employees and had a successful team management with more than 50 percent of profits during the first year of operation. Knowledge in payroll, time schedules, accounts payable, sales inventory, purchasing and marketing. Team player and proven fast learner.
Excellent communication and team-building skills.
Exceptional versatility and adaptability.
Mediation and problem solving skills.
Resourceful, energetic, competent, multi-task and results-oriented.
Demonstrated ability to meet the needs of the company.
Work well as a team member or independently.
Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
Competent using software.
University of Phoenix - Guaynabo, PR2010MBA: Business Administration, Major in Global Management
University of Puerto Rico - Carolina, PR2005BBA: Business Administration, Major in Management
Special Education Paraprofessional / Liberty County Georgia - Hinesville, GA08/2019 - Current
Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
Affirmatively communicated and promoted positive attitudes with every student.
Escorted students to the restroom, to the cafeteria, outside and on field trips.
Provided support to the students through specialized accommodations, extra assistance and educational assessments.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition using modeling technique.
Met one-on-one with autism students, utilizing customized behavioral plans.
Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.
Pryme Tyme Site Director / YMCA of Coastal Georgia - Hinesville, Georgia12/2018 - 08/2019
Plan, write, and implement daily program and activities to create a learning environment for a specific group of children and assist counselors with planning.
Maintain accurate attendance, financial, outcome assessmnts and sign-in / sign-out records, follows up on absent children.
Ensure that overall program areas are kept, neat, and clean.
Supervise a total of 70 children.
Leads monthly staff meetings with direct reports to include a review of policies and procedures and current topics of interest.
Operations Analyst / Georgia Department of Corrections - Garden City, GA12/2017 - 06/2018
Provides assistance and problem resolution to claimants, employers, staff, other agencies and/or general public.
Provides program, administrative, and technical assistance to customers and staff.
Manage the Operations Department.
Perform administrative / technical functions for the agency such as scheduling, property control, inventory, employees access, employees request etc.