Experienced Medical Records Clerk offering over 20 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Reliable Administrative Support Associate with experience in, receiving, routing, filing and delivering a wide range of medical documentation. Energetic and focused with strong organizational skills. Talented communicator, planner and problem-solver offering 7 years in the Medical Device Industry. Proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering over 20 years of administrative and customer service experience.
Conscientious Administrative Support Associate with 20 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.
Skills
Knowledge of HIPAA medical privacy and practice
Medical office administration
Knowledge and skill in use of scanner, fax, and electronic health record technology
Data entry
Able to respond to requests in fast-paced environment
Able to work as part of health care team
Superior organizational skill
Attention to detail and accuracy
Service-oriented
Computer proficiency
Troubleshooting and resolution
Telephone etiquette
Excellent communication skills
Customer service and support
Basic medical terminology
Shipping procedures understanding
Data Entry
Complaint resolution
Multi-line phone talent
Medical terminology knowledge
Work History
Professional House Cleaner, 06/2019 to 08/2019 The Cleaning Authority – Hazel Crest, IL,
Managed workload across high volume of houses and satisfied customer needs for cleaning standards and details.
Swept, mopped, and scrubbed flooring.
Wiped walls, decoration and appliances.
Cleaned and disinfected bathrooms, kitchens and other high-traffic areas.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness and replenished supplies when needed.
Slid beds, sofas and pieces of furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Kept entryway glass clean and polished per homeowners request and presentation.
Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and any accidents.
Worked on team of 5 staff members to service up to 8 houses daily.
Cleaned over 7 locations every day with consistently high customer satisfaction ratings.
Accepted accountability for all assigned house keys, and gate codes.
Medical Records Clerk, 11/2016 to 05/2018 Midwest Health – Garden City, KS,
Ensured medical records are assembled in standard order and are accurate and complete
Created digital images of paperwork to be stored in electronic medical record
Filed paperwork and reports in patient charts, ensuring completion in accurate and timely manner
Responsible for safeguarding patient records within facility and by external sources, retrieving them and transmitting them appropriately
Reviewed charts and flagged incomplete or inaccurate information
Processed patient admission and discharge documentation
Reviewed medical records for completeness and filed records in alphabetic and numeric order
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
Handled multi-line phone, answering customer questions and requests
Responded to requests for information from various individuals by providing medical documents
Received and processed medical records requests
Input data into computer programs and filing systems
Interacted and communicated easily with department personnel and public
Created new physical and computer-based files
Received and routed medical records
Adhered to all facility, company and legal guidelines
Evaluated department procedures and recommended improvements to maximize efficiency
Responded to materials requests and retrieved necessary information
Retrieved medical records from offsite chart storage facilities when needed
Performed other clerical tasks as needed such as answering phones and faxing
Performed other clerical tasks a
Medical Records Clerk, 11/2011 to 05/2015 Midwest Health – Overland Park, KS,
Reviewed charts and flagged incomplete or inaccurate information
Processed patient admission and discharge documentation
Sorted materials and file according to guidelines
Managed system conversion and maintained minimal downtime during updates
Reviewed medical records for completeness and filed records in alphabetic and numeric order
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
Responded to requests for information from various individuals by providing medical documents
Received and processed medical records requests
Input data into computer programs and filing systems
Interacted and communicated easily with department personnel and public
Received and routed medical records
Responded to materials requests and retrieved necessary information
Scheduler of Medical Devices , 09/2001 to 06/2008 Stryker Orthopedics – City, STATE,
Managed over 75 customer calls per day
Processed incoming orders for products and services
Advised regarding delays and special circumstances
Used computers to maintain accurate account records and shipment of inventory
Scheduled deliveries of products by specified time to fulfill customer requests
Input data into Loanertrak (computer program) to create updated status of customer requests
Monitored and optimized inventory
Completed daily logs for management review
Handled urgent requests
Completed daily logs and reports detailing production data such as volume, materials used , helping management make accurate operational decisions
Received, recorded and addressed incoming and outgoing communication via telephone and email
Enhanced office efficiency by handling high volume of callers per day
Answered phone calls and assisted customers with questions and concerns while problem-solving
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Worked with customers to resolve problems, improve operations and provide exceptional customer service
Alerted customers of products that were unavailable and of shipping delays
Worked diligently to satisfy customer requests and solve any issues with products or shipments
Tracked inventory and maintained accurate records
Reviewed overdue shipment returns and partnered with customer to schedule return
Demonstrated phone skills; ability to maintain composure in stressful situations
Demonstrated customer service skills
Worked successfully in team environment
Investigated and resolved customer complaints to foster satisfaction
Received incoming calls and messages and addressed phone requests
Education
High School Diploma: , Expected in 06/1993 Bronxville High School - Bronxville, NY GPA:
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