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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Medical Records Clerk offering over 20 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Reliable Administrative Support Associate with experience in, receiving, routing, filing and delivering a wide range of medical documentation. Energetic and focused with strong organizational skills. Talented communicator, planner and problem-solver offering 7 years in the Medical Device Industry. Proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering over 20 years of administrative and customer service experience.

Conscientious Administrative Support Associate with 20 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Skills
  • Knowledge of HIPAA medical privacy and practice
  • Medical office administration
  • Knowledge and skill in use of scanner, fax, and electronic health record technology
  • Data entry
  • Able to respond to requests in fast-paced environment
  • Able to work as part of health care team
  • Superior organizational skill
  • Attention to detail and accuracy
  • Service-oriented
  • Computer proficiency
  • Troubleshooting and resolution
  • Telephone etiquette
  • Excellent communication skills
  • Customer service and support
  • Basic medical terminology
  • Shipping procedures understanding
  • Data Entry
  • Complaint resolution
  • Multi-line phone talent
  • Medical terminology knowledge
Work History
Professional House Cleaner, 06/2019 to 08/2019
The Cleaning AuthorityHazel Crest, IL,
  • Managed workload across high volume of houses and satisfied customer needs for cleaning standards and details.
  • Swept, mopped, and scrubbed flooring.
  • Wiped walls, decoration and appliances.
  • Cleaned and disinfected bathrooms, kitchens and other high-traffic areas.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness and replenished supplies when needed.
  • Slid beds, sofas and pieces of furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Kept entryway glass clean and polished per homeowners request and presentation.
  • Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and any accidents.
  • Worked on team of 5 staff members to service up to 8 houses daily.
  • Cleaned over 7 locations every day with consistently high customer satisfaction ratings.
  • Accepted accountability for all assigned house keys, and gate codes.
Medical Records Clerk, 11/2016 to 05/2018
Midwest HealthGarden City, KS,
  • Ensured medical records are assembled in standard order and are accurate and complete
  • Created digital images of paperwork to be stored in electronic medical record
  • Filed paperwork and reports in patient charts, ensuring completion in accurate and timely manner
  • Responsible for safeguarding patient records within facility and by external sources, retrieving them and transmitting them appropriately
  • Reviewed charts and flagged incomplete or inaccurate information
  • Processed patient admission and discharge documentation
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Handled multi-line phone, answering customer questions and requests
  • Responded to requests for information from various individuals by providing medical documents
  • Received and processed medical records requests
  • Input data into computer programs and filing systems
  • Interacted and communicated easily with department personnel and public
  • Created new physical and computer-based files
  • Received and routed medical records
  • Adhered to all facility, company and legal guidelines
  • Evaluated department procedures and recommended improvements to maximize efficiency
  • Responded to materials requests and retrieved necessary information
  • Retrieved medical records from offsite chart storage facilities when needed
  • Performed other clerical tasks as needed such as answering phones and faxing
  • Performed other clerical tasks a
Medical Records Clerk, 11/2011 to 05/2015
Midwest HealthOverland Park, KS,
  • Reviewed charts and flagged incomplete or inaccurate information
  • Processed patient admission and discharge documentation
  • Sorted materials and file according to guidelines
  • Managed system conversion and maintained minimal downtime during updates
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Responded to requests for information from various individuals by providing medical documents
  • Received and processed medical records requests
  • Input data into computer programs and filing systems
  • Interacted and communicated easily with department personnel and public
  • Received and routed medical records
  • Responded to materials requests and retrieved necessary information
Scheduler of Medical Devices , 09/2001 to 06/2008
Stryker OrthopedicsCity, STATE,
  • Managed over 75 customer calls per day
  • Processed incoming orders for products and services
  • Advised regarding delays and special circumstances
  • Used computers to maintain accurate account records and shipment of inventory
  • Scheduled deliveries of products by specified time to fulfill customer requests
  • Input data into Loanertrak (computer program) to create updated status of customer requests
  • Monitored and optimized inventory
  • Completed daily logs for management review
  • Handled urgent requests
  • Completed daily logs and reports detailing production data such as volume, materials used , helping management make accurate operational decisions
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Enhanced office efficiency by handling high volume of callers per day
  • Answered phone calls and assisted customers with questions and concerns while problem-solving
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Worked with customers to resolve problems, improve operations and provide exceptional customer service
  • Alerted customers of products that were unavailable and of shipping delays
  • Worked diligently to satisfy customer requests and solve any issues with products or shipments
  • Tracked inventory and maintained accurate records
  • Reviewed overdue shipment returns and partnered with customer to schedule return
  • Demonstrated phone skills; ability to maintain composure in stressful situations
  • Demonstrated customer service skills
  • Worked successfully in team environment
  • Investigated and resolved customer complaints to foster satisfaction
  • Received incoming calls and messages and addressed phone requests
Education
High School Diploma: , Expected in 06/1993
Bronxville High School - Bronxville, NY
GPA:

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Resume Overview

School Attended

  • Bronxville High School

Job Titles Held:

  • Professional House Cleaner
  • Medical Records Clerk
  • Medical Records Clerk
  • Scheduler of Medical Devices

Degrees

  • High School Diploma

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