Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at adaptability and team development. Ready to apply life long years of experience to new roles with long-term potential.

  • Sales monitoring
  • Product and service knowledge
  • Orientating and training
  • Staff development
  • Project management abilities
  • Customer relations
  • Adept at Microsoft Office
  • Staff training and development
  • Retail operations management
03/2018 to Current
Produce Clerk Lunds Byerly's Minneapolis, MN,
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Assisted customers based on currently available product, promotional and policy information.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
  • Ensured that the work environment was kept safe, neat and clean at all times.
  • Used pallet jack and hand jacks to load, unload and move heavy products.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Loaded and unloaded daily delivery truck to maintain store's inventory.
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Pleasantly helped customers by finding requested items therefore boosting store revenues and improving retention rates.
  • Greeted customers and provided immediate and courteous service at all times.
  • Rotated stock to maintain freshness and promote customer purchase.
02/2017 to 03/2018
Sandwhich Artist Terminix Global, Inc Waite Park, MN,
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Answered guest questions, delivering most accurate and updated information available.
  • Executed all daily tasks and assisted other team members when needed.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Cleaned and maintained all food preparation stations.
  • Washed and sanitized dishes after every use to protect customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
02/2016 to 03/2017
Customer Service Representative Biscuitville Madison Heights, VA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed customers regarding Lowe's credit card, Business card, or product defectiveness issues and reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Helped assist new employees with new cashiering or customer service role and covered any breaks or lunch as needed.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted new customers with applying to Lowe's credit card, Business card, and pushing special promos' to help company sales and customer budget.
04/2015 to 04/2016
Assistant Manager Dollar Tree City, STATE,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across the store.
  • Completed inventory audits to identify losses and project future demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize team productivity.
  • Evaluated employee performance and developed improvement plans.
Education and Training
Expected in 06/2014
High School Diploma:
Milford High School - Milford, MA

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  • Sandwhich Artist
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