Montgomery Street, San Francisco, CA 94105
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Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at adaptability and team development. Ready to apply life long years of experience to new roles with long-term potential.
- Sales monitoring
- Product and service knowledge
- Orientating and training
- Staff development
- Project management abilities
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- Customer relations
- Adept at Microsoft Office
- Staff training and development
- Retail operations management
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03/2018 to Current Produce Clerk Lunds Byerly's – Minneapolis, MN,
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Assisted customers based on currently available product, promotional and policy information.
- Updated signage to reflect current prices and help promote target merchandise.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
- Ensured that the work environment was kept safe, neat and clean at all times.
- Used pallet jack and hand jacks to load, unload and move heavy products.
- Removed outdated and overripe items from stock to eliminate health risks.
- Loaded and unloaded daily delivery truck to maintain store's inventory.
- Cleaned shelves and restocked with new inventory when products were running low.
- Pleasantly helped customers by finding requested items therefore boosting store revenues and improving retention rates.
- Greeted customers and provided immediate and courteous service at all times.
- Rotated stock to maintain freshness and promote customer purchase.
02/2017 to 03/2018 Sandwhich Artist Terminix Global, Inc – Waite Park, MN,
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
- Answered guest questions, delivering most accurate and updated information available.
- Executed all daily tasks and assisted other team members when needed.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Cleaned and maintained all food preparation stations.
- Washed and sanitized dishes after every use to protect customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
02/2016 to 03/2017 Customer Service Representative Biscuitville – Madison Heights, VA,
- Evaluated customer account information to assess current issues and determine potential solutions.
- Interviewed customers regarding Lowe's credit card, Business card, or product defectiveness issues and reported feedback to management team.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Helped assist new employees with new cashiering or customer service role and covered any breaks or lunch as needed.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted new customers with applying to Lowe's credit card, Business card, and pushing special promos' to help company sales and customer budget.
04/2015 to 04/2016 Assistant Manager Dollar Tree – City, STATE,
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across the store.
- Completed inventory audits to identify losses and project future demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize team productivity.
- Evaluated employee performance and developed improvement plans.
Expected in 06/2014 High School Diploma:
Milford High School - Milford, MA
GPA:
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