Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at adaptability and team development. Ready to apply life long years of experience to new roles with long-term potential.
Skills
Sales monitoring
Product and service knowledge
Orientating and training
Staff development
Project management abilities
Customer relations
Adept at Microsoft Office
Staff training and development
Retail operations management
Experience
03/2018 to Current
Produce ClerkLunds Byerly's – Minneapolis, MN,
Prepared products for sales floor by adding tags and readying pallets or restocking.
Assisted customers based on currently available product, promotional and policy information.
Updated signage to reflect current prices and help promote target merchandise.
Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
Ensured that the work environment was kept safe, neat and clean at all times.
Used pallet jack and hand jacks to load, unload and move heavy products.
Removed outdated and overripe items from stock to eliminate health risks.
Loaded and unloaded daily delivery truck to maintain store's inventory.
Cleaned shelves and restocked with new inventory when products were running low.
Pleasantly helped customers by finding requested items therefore boosting store revenues and improving retention rates.
Greeted customers and provided immediate and courteous service at all times.
Rotated stock to maintain freshness and promote customer purchase.
02/2017 to 03/2018
Sandwhich ArtistTerminix Global, Inc – Waite Park, MN,
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
Answered guest questions, delivering most accurate and updated information available.
Executed all daily tasks and assisted other team members when needed.
Completed opening, closing and shift change tasks to promote store efficiency.
Cleaned and maintained all food preparation stations.
Washed and sanitized dishes after every use to protect customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
02/2016 to 03/2017
Customer Service RepresentativeBiscuitville – Madison Heights, VA,
Evaluated customer account information to assess current issues and determine potential solutions.
Interviewed customers regarding Lowe's credit card, Business card, or product defectiveness issues and reported feedback to management team.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Helped assist new employees with new cashiering or customer service role and covered any breaks or lunch as needed.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted new customers with applying to Lowe's credit card, Business card, and pushing special promos' to help company sales and customer budget.
04/2015 to 04/2016
Assistant ManagerDollar Tree – City, STATE,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across the store.
Completed inventory audits to identify losses and project future demands.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize team productivity.
Evaluated employee performance and developed improvement plans.
Education and Training
Expected in 06/2014
High School Diploma: Milford High School - Milford, MA GPA:
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