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Pro Shop Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Extensive cash handling experience. Reliable and friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Highlights
  • Focused on customer satisfaction
  • Detail oriented
  • Organizational planning
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Delivers exceptional customer service
  • Fluent in Spanish
  • Cheerful and energetic
  • HTML knowledge
  • Creative and artistic
  • Front desk training
  • Listening skills
  • Culinary skills
  • Proper phone etiquette
  • Animal lover
  • Dedicated team player
  • Screens calls properly
  • Computer-savvy
  • Flexible schedule
  • Friendly and outgoing
  • Team player
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Customer Interface

    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    Database Maintenance
    • Assisted in the managing of the company database and verified, edited and modified members’ information. 

     Multitasking

    • Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.  
    Experience
    10/2016 to Current
    Pro Shop Assistant San Luis Obispo County, Ca San Luis Obispo, CA,
    Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained new employees quarterly. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales. Resolved product issues and shared benefits of new technology. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Served as the company's only bilingual Spanish/English customer service representative. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Executed outbound calls to existing customer base.
    05/2016 to 08/2016
    Cashier Perkins Restaurants Gladstone, MO,
    Cleaned and straightened work area. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Processed and issued money orders for customers independently.
    2016 to 04/2016
    Cashier Perkins Restaurants Golden Valley, MN,
    Responsible for taking customer orders, preparing menu items, and displaying friendly attitudes at all times. Worked counters and drive-thru windows. Replace inventories and food supplies when necessary and sanitize dining rooms and work stations as needed. Also responsible for greeting customers as they arrive at the counter or the drive-through window and ask them what they would like to order. Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen to and resolved. Ascertain that sufficient change is available at the beginning of each shift. Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties. Listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business.
    2013 to 2016
    Cashier/Manager Mendez Concessions City, STATE,
    Was responsible for Assessing customer needs and responded to questions, cleaned and straightened work area. Issued receipts for purchases and gifts, bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times and worked overtime shifts during busy periods.
    Education
    Expected in 2014
    High School Diploma:
    Northside High School - Fort Smith, AR
    GPA:
    3.5 GPA. Art Production coursework, Member of After-class Art Club. Fine Art coursework, Visual Communication course, Workshop on Photoshop for Designers, Studio Art courses. Member of ROTC. Top 20% of class.
    Expected in
    Bachelor of Arts: Fine Arts
    University Of Fort Smith - Fort Smith, AR
    GPA:
    Graphic Design seminar. Art Production coursework ,2D and 3D design coursework .

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    • Target Job
    • Typos

    Resume Overview

    School Attended
    • Northside High School
    • University Of Fort Smith
    Job Titles Held:
    • Pro Shop Assistant
    • Cashier
    • Cashier
    • Cashier/Manager
    Degrees
    • High School Diploma
    • Bachelor of Arts

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