Private Home Health Care Provider resume example

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Created customer support strategy to increase customer retention.

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• Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Managed master calendar by scheduling and confirming appointments.
• Called existing and prospective customers to evaluate desires and offer Product or Service options.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Introduced clients to available online resources and services to increase convenience.

• Centrifuged blood samples as outlined in clinical protocols.
• Reviewed patient records for accuracy and completeness.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Followed physician orders to correctly administer therapeutic phlebotomy.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Utilized Software to track, monitor and report on test results for clients.
• Interviewed and hired phlebotomists and office personnel for Type company.
• Managed daily activities and workflow of Type institution to collect, label and analyze samples correctly.
• Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Type lab.
• Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
• Notified management of compliance and workplace safety issues from department and recommended simple solutions.
• Worked within $Amount department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
• Performed tasks as member of line staff when needed to reduce wait time.

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• Correlated and interpreted data based on technical, instrumental and physiological conditions.
• Developed and implemented training processes to achieve high quality of care for all patients.
• Used Tool to collect and assess samples from patients.
• Conducted venipuncture and other CT procedures.
• Used personal protective equipment correctly to protect coworkers and patients.
• Organized daily work based on collection priority.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
• Connected patients with available community and charitable resources.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Collected and transported specimens to prepare for lab testing.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Transported food trays and aided with feeding.
• Gathered medical information, weight and height measurements and vital signs.
• Trained in medical terminology in Language to improve communication and care for non-native English speaking patients.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
• Upheld confidentiality requirements and regulatory compliance guidelines.

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• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Remained alert to problems or health issues of clients and competently responded.
• Ran errands for patients, did shopping, and picked up other necessities.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.