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private home health care provider resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Private Home Health Care Provider, 02/2009 - Current
Towne Park Ltd. Sacramento, CA,
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Completed household management tasks for clients within private home settings.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

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  • Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
  • Directed and managed referral volume based on staff availability.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Applied objective data for internal and field employee performance evaluations.
  • Guided staff in documentation processes required for clinical outcomes.
  • Followed nutritional plans to prepare optimal meals.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Maintained positive working relationships with referral sources to promote business services.
  • Consistently met demands of clients by providing sufficient numbers of direct care providers.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Developed rapport to create safe and trusting environment for care.
Laboatory Client Service Coordinator, 01/2016 - 05/2019
Loma Linda University Medical Center California, MD,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategy to increase customer retention.

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  • Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed master calendar by scheduling and confirming appointments.
  • Called existing and prospective customers to evaluate desires and offer Product or Service options.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Introduced clients to available online resources and services to increase convenience.
Lead Phlebotomy Technician, 10/2007 - 11/2018
Auburn Community Hospital City, STATE,
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Utilized Software to track, monitor and report on test results for clients.
  • Interviewed and hired phlebotomists and office personnel for Type company.
  • Managed daily activities and workflow of Type institution to collect, label and analyze samples correctly.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Type lab.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Worked within $Amount department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
  • Performed tasks as member of line staff when needed to reduce wait time.

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  • Correlated and interpreted data based on technical, instrumental and physiological conditions.
  • Developed and implemented training processes to achieve high quality of care for all patients.
  • Used Tool to collect and assess samples from patients.
  • Conducted venipuncture and other CT procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Patient Care Assistant, 09/2004 - 12/2005
Mercy Rehab And Care Center City, STATE,
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
  • Connected patients with available community and charitable resources.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Transported food trays and aided with feeding.
  • Gathered medical information, weight and height measurements and vital signs.
  • Trained in medical terminology in Language to improve communication and care for non-native English speaking patients.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

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  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
High School Degrees: , Expected in 06/2004
-
Union Springs High School - Union Springs, NY
GPA:
Status -
Associate Of Business Administration: Business Administration And Management, Expected in 06/2021
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Cayuga County Community College - Auburn, NY
GPA:
Status -
  • Awarded Award Name
  • Member of Honor's Society Name
  • Dean's List Semester and Year
  • Relevant Coursework Completed: Subject & Subject
  • Continuing education in Subject
  • Completed professional development in Subject
  • Received Scholarship Name

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Resume Overview

School Attended

  • Union Springs High School
  • Cayuga County Community College

Job Titles Held:

  • Private Home Health Care Provider
  • Laboatory Client Service Coordinator
  • Lead Phlebotomy Technician
  • Patient Care Assistant

Degrees

  • High School Degrees
  • Associate Of Business Administration

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