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Practice Manager & Veterinary Technician Supervisor Resume Example

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PRACTICE MANAGER & VETERINARY TECHNICIAN SUPERVISOR
Professional Summary

Multi-talented Veterinary Practice Manager and Veterinary Technician Supervisor with extensive experience in small animal and exotic medicine, ready to settle down with an amazing team of Veterinarians and support staff.

Skills
  • Drug inventory management
  • Inventory and restocking
  • Project oversight
  • Training and mentoring
  • Relationship building and retention
  • Profit improvements
  • Scheduling
  • Customer Service
  • Documentation
  • HR understanding
  • Mastered Cornerstone & Impromed Software
Work History
Practice Manager & Veterinary Technician Supervisor, 04/2020 to Current
Canterbury Tails Veterinary Clinic – Ware, MA
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Discussed medical histories with clients in effort to provide most effective medical advice.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Designed and created client education materials and marketing materials for hospital services.
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
  • Generates surgical estimates which outline costs and determine special needs of animal while in care.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory, including ordering and requisitions, stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Conducted scheduled and impromptu evaluations to assess work performance. Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Interacted withclients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Veterinary Technician Coordinator, 10/2018 to 03/2020
Suffield Veterinary Hospital – Suffield, CT
  • In addition to my Veterinary Technician duties, I was responsible for:
  • Managing Inventory
  • Managing and enforcing OSHA rules and regulations
  • Managing the Laser therapy program
  • Coordinating the scheduling for our Specialist, including, Dentistry, Orthopedics, Internal Medicine, and Cardiology
  • Educating owners about their pets major health conditions
  • Designed and created numerous client education materials and marketing materials for our hospital
  • Reviewing Bloodwork and lab results, and going over it with clients in detail
Veterinary Technician, 06/2010 to 03/2020
Suffield Veterinary Hospital – Suffield, CT
  • Phlebotomy
  • Laboratory
  • Radiology
  • Dentistry (including dental radiology)
  • Intubation/Extubation (including inducing)
  • Anesthetic Monitoring
  • Administers injection (IV, SQ, IM)
  • Intravenous Catheter Placement
  • Prepares Go-Home Instructions, Medications, and billing
  • Sedated Grooming
Veterinary Technician, 06/2007 to 06/2010
Ellington Center Animal Clinic – Enfield, CT
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Communicated effectively with clients by phone and text to determine appropriate pickup times
  • Assisted veterinarian during medical and surgical procedures
  • Cleaned, restocked and organized examination rooms
Education
Bachelor of Science: Animal Science, 12/2009
University of Connecticut - Storrs, CT
  • Minored in Sociology
Continuing Education: 2019-2020
  • Advanced CPR
  • Budgeting
  • Inventory
  • Critical Care & Trauma
  • Supervising
  • Managing Allergies in the Canine Patient
  • Intestinal Parasites
  • Heartworm Disease
References
  • Due to the sensitivity of my current position, references are happily provided upon request.
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Resume Overview

Companies Worked For:

  • Canterbury Tails Veterinary Clinic
  • Suffield Veterinary Hospital
  • Ellington Center Animal Clinic

School Attended

  • University of Connecticut

Job Titles Held:

  • Practice Manager & Veterinary Technician Supervisor
  • Veterinary Technician Coordinator
  • Veterinary Technician

Degrees

  • Bachelor of Science : Animal Science , 12/2009

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