Physical Therapy Technician resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking professional well-versed in many specialized areas. Adept at maximizing productivity and 11 years of success to multiple job positions. Extremely Detail-oriented with a talent for fast paced work environment. Open to future growth with interest in personal development. Exemplary communication skills and avocation ability.

  • Office administration
  • Inventory management
  • Insurance processing
  • CPR certified
  • Recordkeeping
  • Equipment setup
  • Personal Care specialist
  • Heavy caseloads
  • HIPAA requirements
  • Body mechanics
  • Progress reports
  • Confidential information
  • Self-care instructions
  • Conditioning
  • Patient evaluations
  • Therapeutic equipment
  • Information documentation
  • Maintaining records
  • OR and ER experience
  • Hands-on clinical instruction
  • Managing student schedules
  • Recruiting and training
  • Processing payment
  • Staffing management
  • Body mechanics competency
  • Reporting skills
  • Broad medical terminology knowledge
Physical Therapy Technician, 12/2017 - Current
Dupage Medical Group Burr Ridge, IL,
  • Helped with basic clinical needs and responded to patient requests.
  • Set up equipment and gear for physical therapy appointments according to treatment plans.
  • Performed basic repairs on office and medical equipment.
  • Advocated for all patient health, safety and rights.
  • Promoted continuous patient advocacy for health and safety.
  • Assisted patients during physical therapy procedures to restore function and reduce pain.
  • Assisted the physical therapist with treatment, administration and planning.
  • Followed up with patients about needs and appointments.
  • Answered patient questions promptly through email, phone and in person.
  • Called upon physicians to give updates on patient care.
  • Scheduled patient appointments in the most effective manner, ensured received high-quality care.
  • Created individualized exercise programs for patients while working in an acute care setting.
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Aided 4 Physical Therapists with creating and carrying out care plans for patients in an outpatient setting.
  • Maintained all confidential personnel files, licensing and CPR compliance records.
  • Provided necessary health education training for patients.
  • Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
  • Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Instructed patients and family members on proper discharge care.
  • Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
  • Remained alert to conditions interfering with safety and well-being of residents involved in activities.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
Receptionist, 04/2012 - 11/2017
Hca Idaho Falls, ID,
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted incoming mail and directed to correct personnel each day.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled appointments based on [Job title] availability and established load parameters.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided information to callers and drafted office emails.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Shift Manager, 01/2009 - 11/2017
Conagra Brands, Inc. Fayetteville, AR,
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Trained and supervised staff members.
  • Managed and mentored 2-8 staff members.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Automated office operations, managed client correspondence and tracked records.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Handled over $$5,000 in funds each day in fast-paced environment.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Education and Training
Certified Patient Care Technician : Patient Care Technician , Expected in 01/2018
North Texas Community College - Mount Pleasant, TX,
Certificate in Phlebotomy: Certified Phlebotomist, Expected in 11/2019
North Texas Community College - Mount Pleasant ,

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Resume Overview

School Attended

  • North Texas Community College
  • North Texas Community College

Job Titles Held:

  • Physical Therapy Technician
  • Receptionist
  • Shift Manager


  • Certified Patient Care Technician
  • Certificate in Phlebotomy

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