Multifaceted leading professional with 3+ years of expertise in Sales and 4+ years in Physical Therapy. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills/Technical
Range of Motion Exercises & Body Mechanics
Customer Service & Customer Retention Abilities
Team Management & Team Building
Leadership & Training & Development
Therapeutic Equipment & On-site Demonstrations
Heavy Caseloads 80+
HIPAA Requirements
Product & Service Knowledge
Product Merchandising & Distribution
Lead Generation & Prospecting Skills
Relationship Selling & Customer Needs Assessment
Mac OS/MS Office Suite/Vista/XP
WPM: 90/Dropbox/GoogleDocs/Zoom
Adobe Acrobat, Photoshop, Illustrator
Education and Training
California State UniversityFullerton, Expected in 2019 ā āBachelors Degree of Science:Kinesiology - GPA:
Fullerton and Cypress College, Expected in ā āAssociates Arts:Kinesiology - GPA:
Certifications
CPR Certified - 2019
Experience
Nuvance Health - Physical Therapist Aide Coatesville, PA, 01/2017 - Current
Assisted 80+ customers per 60+ minutes with physical therapy and clerical services.
Train, instruct, and educate patients on how to safely and effectively use therapy equipment such as pulleys, weights, inclined surfaces and various equipment for given treatments to reduce injury.
Ambulate patients with appropriate techniques for mobility support, including wheelchairs, and standing assistance, positioning and securing patients properly into or onto therapy equipment to facilitate smooth and safe treatments.
Engage patients in active and passive manual therapeutic exercises to alleviate pain and other symptoms; assist in putting on supportive devices such as braces and slings to facilitate successful treatment plans including the application of traction devices.
Supervise and guide patients through simple Range of Motion exercises to facilitate flexibility and improve circulation.
Provide physical therapy services to 10-bed, specialized private PT clinic; relay detailed prognosis, treatment, and responses to physical therapists to implement into progress notes in patient charts.
Assist practice efficiency by checking calendars, scheduling patient appointments and organizing records to minimize wait times; monitor and maintain office and therapy equipment by cleaning and answering telephone calls
Demonstrate to patients home care guideline exercises to promote patient ROM and overall health.
Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients.
Maintain Freemotion, Stationary Bikes, Upper Body Ergometer, Therapeutic Bands, and Elliptical equipment to keep equipment in optimal condition and great working order; making minor repairs for overal safety of patients.
Mccoy's Building Supply - Service Representative Paris, TX, 02/2017 - 07/2021
Team lead; responsible for monitoring, maintaining, opening and closing facility.
Train new employees on procedures and policies, maximizing team performance.
Providing excellent knowledgeable service for routine questions, customer requests, and resolving service complaints.
Met and exceeded productivity targets by providing outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions on a consistent basis; leveraging opportunities to upsell company products and services while providing information and discussing options with customers.
Educate; inform customers on special pricing opportunities, company offerings, service plans including upgrades, assisting in payment option setup assistance; upholding strict quality control policies and procedures during customer interactions.
Fostered relationships using active listening, building rapport to expand customer base and improved profitability by identifying and assessing needs and goals of customers, connecting with viable solutions.
Stayed up-to-date on latest trends in sales promotions, updates, and service changes, contacting new and existing customers to outline benefits of services; set up appointments and maintained organized calendar.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Label Impressions Company - Shipping Advisor City, STATE, 12/2013 - 01/2016
Achieved productivity target goals for merchandise shipping by comparing shipment contents with paperwork to support inventory accuracy and records management; maintaining inventory of shipping materials and supplies.
Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations by checking customer orders, labeling, and documentation prior to shipment to avoid delays.
Activities and Honors
Member, Cal State Fullerton Alumni Association
President's Honor's List - 2014-2015, 2017-2018
Cum Laude Honors Graduate
Volunteered in 4 Graduate Research Student Studies
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