, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Competent Physical Therapist Aide bringing 8 months of physical therapy experience. Smoothly prepare treatment areas, replenish stock and arrange records to enhance office productivity. Experienced with mobility support, patient assistance and basic therapy techniques. Friendly and upbeat physical therapy team member offering strong history of success in providing knowledgeable and conscientious support to all patients. Safety-focused, reliable and skilled at managing any assistance task on behalf of senior personnel, including fitting devices and preparing equipment. Good multitasking, problem-solving and documentation skills. With almost 7 years of experience in retail environment, skillful in being capable to make sure that customers is satisfied by handling customer requests, needs and problems. Additional, well driven sales and customer loyalty, making sure that customers know what promotions is happening and making sure that every product looks presentable to everyone.
Skills
Proficient in Microsoft, Excel, Google docs, Clinicient.
Patient service
Conflict resolution
Needs assessment
Detail-oriented
Supervision
Reading comprehension
Critical thinking
Computer skills
Customer service
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Exceptional Customer Service
Excellent people skills
Professional demeanor
Multi-tasking strength
Sales training
Relationship building
Problem-solving skills
Merchandising understanding
Client Service
Product promotions
Care Plan Management
First Aid and Safety
Clinical Quality Program Standards
Behavioral Management
Patient care
Excellent work ethic
Organization and Time management
Teambuilding
Good telephone etiquette
Verbal and written communication
Responsible
Office administration
Work History
09/2020 to CurrentPhysical Therapist AideNuvance Health | New Milford, CT,
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Maintained supply inventory by placing orders when supplies ran low.
Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Enforced safety procedures with all patients.
Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
Worked with patients from age 11 to 80.
Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone or postal mail.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
09/2020 to CurrentAideSunrise Senior Living | Nashville, TN,
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Obtained client medical history, including medication information, symptoms and allergies.
Provided grooming and mobility assistance to support daily living needs.
Organized medications and reminded about taking each on schedule.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Maintained clean, safe and well-organized patient environment.
Supervised daily activities and provided assistance when needed.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
06/2015 to 09/2020Sales AssociateByrne Dairy Stores | Senecafalls, NY,
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of clothing, accessories, etc.
Worked closely with managers to solve problems and handle customer concerns.
Assisted customers with special services, account updates and promotional options.
Served needs of more than two customers in busy environment.
Reviewed weekly sales ads and monitored price changes.
Increased sales by offering advice on purchases and promoting additional products.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Maintained clean sales floor and straightened and faced merchandise.
Assisted customers with prompt and polite support in-person and via telephone.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Used POS system to process sales, returns, online orders and gift card activations.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Approached browsing customers to initiate conversations to determine buying preferences.
Answered product questions with up-to-date knowledge of sales and store promotions.
Inspected merchandise for quality and arranged proper display location on floor.
Recommended merchandise to customers based on needs and preferences.
Assisted customers with locating and choosing merchandise in any store department.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Scanned merchandise and bagged using appropriate strategies for different items.
Generated brand awareness and positive product impressions to increase sales.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Obtained client medical history, including medication information, symptoms and allergies.
Education
Expected in 07/2020Bachelor of Arts | PsychologyHunter College, New York, GPA:
Expected in 06/2014High School Diploma | Queens Gateway To Health Science Secondary HS, New York, GPA:
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