Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Versatile Licensed Massage Therapist, Lead and Trainer offering 24 years of experience managing massage therapy departments from hiring, scheduling, protocol development, training, goal setting and discipline. Strong work ethic, time management, organization and prioritization qualities.
Skills
Decision-making skills
Unbiased judgment
Business growth and retention
Endurance
Sharp-eyed
Evaluations and assessments
Client relations
Coaching and mentoring
Cross-functional teamwork
Supervision
First aid and safety
Individual instruction
Revenue generation
Patient education
Employee coaching
Mentoring and training
Records review
Interviewing
Patient evaluations
Employee orientation
Experience
Physical Medicine Assistant( Massage Therapist), 08/2017 to Current Modoma Med Massage – City, STATE,
Collected detailed patient information to create over 2,000 individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Gave patients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
Executed all modalities prescribed by the tending medical team member.
Documented any observed safety hazards and reported to management.
Advised patients on special events and promotions.
Collected soiled linens and placed in appropriate receptacles.
Kept work area clean and neat to stay productive.
Addressed all patient concerns with patience.
Cleaned massage rooms after use and prepared for next client.
Worked with 28-38 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Increased patient rebookings to over 90% in 12 months by providing exceptional service and maintaining a positive and energetic attitude.
Most requested therapist in the clinic.
Lead, Trainer and Massage Therapist, 11/2007 to 07/2017 Corinthian Wellness Spa – City, STATE,
Reduced process gaps by effectively training new hires on best practices and protocols.
Created and offered additional materials to enhance training.
Proactively identified and solved complex problems related to employee training, management and business direction.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Trained and educated therapists on effective sales and cross-selling techniques, product selection for individual customer needs and how clients needed to use the products.
Elevated team member performance while cultivating customer relationships to drive sales.
Recruited top talent to fill key positions and maximize productivity.
Created training schedules to meet hiring demands of spa and massage department.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Maintained strong knowledge of spa and massage by participating in workshops, conferences and online education classes.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Delivered hands on in-depth and valuable training sessions to 13 employees.
Explained goals and expectations required of trainees at beginning of each training session.
Used listening skills and product knowledge to sell products and services to clients.
Ran weekly reports to determine department and individual goals.
Regularly communicated with owner and other management via email and weekly management meetings to discuss issues and collaborate on ways to improve service and sales numbers.
Placed monthly inventory orders.
Attended community events as a representative of the spa brand.
Regional Trainer/ Lead/Licensed Massage Therapist, 03/2003 to 11/2007 Elizabeth Arden Red Door Spa – City, STATE,
Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
Worked with 25-30 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish and various body treatments such as scrubs and wraps.
Cleaned massage rooms after use and prepared for next client.
Used listening skills and product knowledge to sell
Education and Training
Licensed Massage Therapist: Massage Therapy, Expected in 08/1995 Seattle Massage School - Seattle, WA, GPA:
Bachelor of Arts: Dance, Expected in 05/1991 University of The Arts - Philadelphia, PA, GPA:
Accomplishments
Process Improvement - Created new departmental procedures manual.Assessed organizational training needs.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Design - Responsible for creative design of prescription pads for therapists to increase retail sales and retention.
Developed a team of talent that resulted in “Best Massage“ in Tarrant County year over year.
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