phlebotomy technician resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Dedicated to helping organizations grow customer bases via superlative care.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Sharps disposal
  • Therapeutic phlebotomy
  • Medical records maintenance
  • Tracking specimens
  • Drawing blood
  • Quality control
  • Data entry
  • Donor screening
  • Manual and finger dexterity
  • Sanitation and sterilization
  • Biohazard waste disposal
  • Proper storage procedures
  • Insurance billing
  • Invoice generation
  • Administrative support
  • MS Office
  • Operational improvement
  • Team building
  • Project organization
  • Organization
  • Communications
  • Supervision
  • First Aid/CPR
  • Relationship development
  • Inventory management
  • Team management
08/2020 to Current Phlebotomy Technician Hilton Grand Vacations | Winter Garden, FL,
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Used [Tool] and [Tool] to sterilize instruments and prepare [Number] exam rooms per day.
  • Verified collection orders and communicated discrepancies to nurses.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Built trust and minimized patient discomfort during phlebotomy procedures through [Task] and [Task].
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
07/2020 to Current Medical Office Assistant Examworks | Fayetteville, AR,
  • Used [Type] software to process patient payments and update accounts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected information, verified insurance and collected co-payments for average of [Number] patients each day.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Called in prescription refills for patients.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Performed medical transcription duties.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
05/2018 to 01/2019 Cashier Blain Supply, Inc. | Sterling, IL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Received payments for [Product or Service] and issued receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
11/2016 to 04/2018 Sales Lead Manager Goodwill | City, STATE,
  • Worked jointly with team members to assist with closing of leads.
  • Responded to questions from customers after presenting key details about the company's products and services.
  • Taught tried and true selling techniques and promoted cross-selling of additional offerings to sales team of [Number] people.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Developed and significantly grew [Type] territory over [Timeframe].
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Transitioned CRM strategy to [Software] to automate leads management.
  • Elevated sales to $[Number] by being part of complete sales cycle process.
  • Collaborated with suppliers to expand market, increasing revenue $[Amount] in [Number] years.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
  • Liaised between cross-functional groups involved in production, design and delivery of products.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Catapulted [Product or Service] sales, resulting in $[Amount] in yearly revenue.
  • Collaborated with [Number]-person team to effectively manage $[Number] annual budget.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Boosted monthly sales by [Number]% and exceeded lead conversion and sales goals.
  • Generated company growth for [Number] consecutive years through market expansion and sales.
  • Streamlined new market entry processes by developing and implementing forecast order system.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Tracked [Timeframe] sales to generate reports for business development planning.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Supported all sales team members to drive growth and development.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Gained market share in new sales performance through [Action] and [Action].
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Education and Training
Expected in 06/2018 to to High School Diploma | Crispus Attucks Youthbuild Cs, York, PA GPA:

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Resume Overview

School Attended

  • Crispus Attucks Youthbuild Cs

Job Titles Held:

  • Phlebotomy Technician
  • Medical Office Assistant
  • Cashier
  • Sales Lead Manager


  • High School Diploma

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