Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Competent Phlebotomy Technician with 2 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

  • Specimen Collection
  • Recording Data
  • Quality Control Guidelines
  • Specimen Labeling Procedures
  • Measuring Vital Statistics
  • Blood Specimen Storage
  • Venipuncture
  • Phlebotomy
  • Infection Control
  • Laboratory Testing
  • Laboratory Procedures
  • Drawing Blood
  • Health education
  • Medical records review
  • Sample and specimen collection
  • Patient confidentiality
  • Diagnostic Testing
  • Time management
  • Medical office administration
  • Staff Management
  • Medical Records Management
  • Computer proficiency
  • Recording data
  • Blood specimen storage
  • Quality control guidelines
Work History
03/2020 to 06/2021 Phlebotomy Technician Hilton Worldwide | Beckley, WV,
  • Followed physician orders when administering therapeutic phlebotomy.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
05/2019 to 02/2020 Sales Associate Goodwill Seattle | Edmonds, WA,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
04/2017 to 06/2019 Patient Care Technician Kroger | Tillamook, OR,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Transported food trays and aiding with feeding.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
09/2015 to 04/2019 Home Health Aide Community Home Health | Palmdale, FL,
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Administered prescribed medications under direction of physician.
  • Monitored progress and documented patient health status changes to keep care team updaed.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Supervised daily activities and provided assistance to staff.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Developed rapport to create safe and trusting environment for care.
  • Delivered compassionate care to improve and enhance patient lives.
  • Followed nutritional plans to prepare optimal meals.
Expected in 05/2020 Certification Of Phlebotomist | Present National Association of Certified Technician, Philadelphia, PA, GPA:
Expected in 06/2019 Diploma | One Bright Ray Commuity High School, Philadelphia, PA, GPA:
  • PT - Phlebotomy Technician
  • Certified CPR , AED, First Aid Safety

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School Attended

  • National Association of Certified Technician
  • One Bright Ray Commuity High School

Job Titles Held:

  • Phlebotomy Technician
  • Sales Associate
  • Patient Care Technician
  • Home Health Aide


  • Certification Of Phlebotomist
  • Diploma

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