Phlebotomy Technician Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Proficient and polite Patient representative dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping, and insurance processing
  • Drawing blood
  • Blood withdrawal certification
  • Cultural awareness and sensitivity
  • Biohazard and waste disposal
  • Inbound and outbound calling
  • High-energy attitude
  • Cheerful and energetic
  • Specimen collection & processing
  • Order of draw
  • Medical terminology
  • Anatomy & physiology
  • Key board & data entry
  • Anatomy, Physiology
  • Drawing blood, Policies
  • Blood draws, Processes
  • Cash, Product and service information
  • Receipts, Purchasing
  • Cashier, Pyramid
  • Consultant, Express
  • Consulting, Reconciling
  • Cooking, Requirement
  • Draw, Retail
  • Creativity, Sales
  • Credit, Specimen collection
  • Customer, Collect urine
  • Ssatisfaction, Supervisor
  • Customer service, Tops
  • Data entry, Venipuncture
  • Fast
  • Food safety
  • Health and safety standards
  • Hematological
  • Inventory
  • Inventory control
  • Listening
  • Market research
  • Medical terminology
  • Meetings
  • Neat
Education and Training
, Expected in 2019 : - GPA :
Colorado Technical University Bridgeport, CT Expected in 2013 : - GPA :
Central High School , Expected in 2011 Diploma : Business Administration - GPA :
Hilton Worldwide - Phlebotomy Technician
Franklin, NJ, 03/2018 - 01/2019
  • Collect urine specimens & Urine cultures.
  • Counseled Patients to ease fears, Explain procedures and enhance cooperation during blood draws.
  • Obtained variety of blood samples through venipuncture or Capillary puncture using syringes, butterfly needles, and straight needles.
  • Throat swabs, fungus collection (nails/hair/skin scrapings), urea breath test for H.Pylori & saliva for alcohol and drug screening.
  • Oversaw the complete identification, confirmation and sensitivities on mycobacteriology and mycology specimens for both state and private facilities.
  • Executed hematological tests, including red and white blood cell counts, sickle cell tests, Hemoglobin Estimations, Fragility tests, coagulation time and clot retraction time.
Abb Ltd - Customer Service Leader
Senatobia, MS, 12/2015 - 07/2018
  • Implemented company processes to effectively resolve customer service issues.
  • Expertly and confidentially handled cash and credit card payments.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Marked clearance products with updated price tags.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Expressed appreciation and invited customers to return to the store.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Trained new employees on company customer service policies and service level standards.
  • Replenished merchandise shelves with items from the stockroom.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Stocked and rotated inventory regularly.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Educated customers on product and service offerings.
  • Exchanged returned merchandise for customers quickly and efficiently.
K. Hovnanian Companies - SALES CONSULTANT
Asbury Park, NJ, 07/2015 - 04/2017
  • I am a Wireless sales consultant at AT&T So far I was able to Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Provided expert product and service information.
  • Recommended and helped customers select merchandise based on their needs.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Evaluated competitors and performed market research.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Once a month I attend team meetings each month to voice concerns and offer constructive feedback to others.
Horizon House - Shift Manager
Seattle, WA, 08/2013 - 04/2015
  • I started out as just a cashier at McDonald's, after just two months I was recognized by Supervisor to become a shift manager.
  • I Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Served fresh, hot food with a smile in a timely manner.
  • And as part of a requirement to become Manager you must take a food safety test and I successfully passed and now I'm food certified.
  • Resolved guest complaints promptly and professionally.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Pyramid consulting group Visual merchandiser New York, NY No Working as visual merchandiser allowed me the opportunity to express my creativity and spunky style to maximize sales.
  • Managed projects according to timeline and seasonal changes.
  • This company sends employees out to stores in their location to develop the floor planning attracting customers to purchase items.
Activities and Honors

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Resume Strength

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Resume Overview

School Attended
  • Colorado Technical University
  • Central High School
Job Titles Held:
  • Phlebotomy Technician
  • Customer Service Leader
  • Shift Manager
  • Diploma