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Phlebotomy Technician Resume Example

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PHLEBOTOMY TECHNICIAN
Professional Summary

Dedicated phlebotomist attentive to hospital protocols for handling blood, urine samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties through a positive attitude and reassurance with step by step instructions.

Skills
  • Academic support
  • Advisory
  • Skill development
  • Counseling
  • Treatment planning
  • Community resources
  • Client advocacy
  • Mental health assessment
  • Recovery and rehabilitation
  • Individual and group counseling
  • Organization and planning
  • Detail oriented
  • Service prioritization
  • Program leadership
  • Training and development
  • Procurement
  • Relationship building
Work History
Phlebotomy Technician, 10/2019 to 01/2020
Department Of Veteran Affairs – Lake City, Florida
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Logged patient information and recorded results into system using VISTA and CPRS.
  • Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Organized daily work based on collection priority.
Housekeeping Aide, 10/2018 to 07/2019
Department Of Veteran Affairs – Lake City, FL
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Offered deep cleaning expertise to clients in need of extra support for contact room areas.
  • Quickly responded to requests from patrons for linens and toiletry items, which boosted satisfaction rates by 100% on company scorecards.
  • Established and maintained clean and comfortable environments in hospital buildings by vacuuming, cleaning windows and dusting.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned over 15 locations daily with consistently high customer satisfaction ratings.
  • Slid beds, sofas and dresser furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Substitute Paraprofessional, 10/2016 to 01/2018
Kelly Services – Lake City, United States
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Documented student behaviors, interventions and results to assist lead teacher.
  • Kept learning environments focused, inclusive and supportive at all times.
  • Provided support during classes, group lessons and classroom activities.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Maintained student safety in classroom and outside environments.
  • Oversaw groups of up to 30 students at school while maintaining optimal safety and security.
  • Handed out classroom materials, like pencils, assignments and test.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Took daily attendance, notifying the main office immediately of any student absences.
Automated Logistical Specialist (92A), 04/2009 to 10/2016
United States Army – Fort Belvoir, Virginia
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Upheld Army dress and appearance regulations for professional appearance at all times.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Completed Warrior Leaders Course program upon receipt of SGT as part of leadership development.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Worked weekends and long hours in deployed locations to complete logistical taskings.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Conducted research to address shipping errors and packaging mistakes.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Created scheduling reports in Military systems to efficiently and effectively move product and adhere to shipping commitments.
  • Conducted field visits and met corporate customers for business development.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Recorded data and kept communication log on for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Ordered office supplies and researched supplier discounts resulting in savings.
  • Assisted clients with life skills, including personal hygiene, eating and making good choices.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Led team of 5 support staff per shift by prioritizing tasks and assigning duties.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Encouraged good habits and modeled practical problem-solving for staff and clients.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Counseled leadership and offered actionable initiatives to increase knowledge of compliance-related issues addressing equal employment opportunity and sexual harassment.
Education
Bachelor of Arts: Counseling Psychology, Expected in 03/2020
Saint Leo University - Saint Leo, FL
  • Graduated with [Number] GPA
  • Dean's List [Semester and Year]
  • Minored in [Subject]
  • Continuing education in [Subject]
Associate of Arts: Supply Chain Management , 08/2016
Coastline Community College - Fountain Valley, CA
Phlebotomy Certification: Phlebotomy, 05/2018
Florida Gateway College - Lake City, FL
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Resume Overview

Companies Worked For:

  • Department Of Veteran Affairs
  • Kelly Services
  • United States Army

School Attended

  • Saint Leo University
  • Coastline Community College
  • Florida Gateway College

Job Titles Held:

  • Phlebotomy Technician
  • Housekeeping Aide
  • Substitute Paraprofessional
  • Automated Logistical Specialist (92A)

Degrees

  • Bachelor of Arts : Counseling Psychology , Expected in 03/2020
    Associate of Arts : Supply Chain Management , 08/2016
    Phlebotomy Certification : Phlebotomy , 05/2018

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