Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Competent Phlebotomy Technician with 24 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

  • Blood specimen storage
  • Detail-oriented
  • Recording data
  • Diagnostic testing
  • Time management
  • Quality control guidelines
  • Venipuncture
  • Measuring vital statistics
  • Specimen labeling procedures
  • Sample and specimen collection
  • Health education
  • Patient confidentiality
  • Data entry
  • Infection control and aseptic procedures
  • Multidisciplinary team collaboration
  • Foley catheter insertion/removal
  • Spirometer reading
  • Regulatory compliance
  • Data collection and management
  • Qualified in patient transport
  • Medical laboratory procedures
  • Specimen collecting
  • Patient Care
  • Qualified daily living activity assistant
  • Information collection
  • Patient-focused care
Work History
03/1999 to 08/2017 Phlebotomy Technician Mercy Health System | Lake Geneva, WI,
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Collected fluid or tissue samples by using appropriate collection procedures, including urine and stool collection procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Organized daily work based on collection priority.
  • Obtained blood specimens by performing venipunctures and finger sticks 30 times per day.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Handled insurance verification tasks using epic and telcor to validate patient insurance information.
  • Logged patient information and recorded results into system using epic and sunquest.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Responded to Code Red pages and followed through on disposition of patients.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
06/1993 to 03/1999 Patient Care Technician Intermountain Healthcare | Spanish Fork, UT,
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve respiratory care .
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Collected and transported blood and fluid specimens to prepare for lab testing.
  • Documented observations and baseline measurements in medical records.
  • Assisted with respiratory, cardiopulmonary and physical therapies through basic respiratory care and performing ekg's.
  • Answered over 30 light or bell calls per shift to respond to patient requests and needs.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Organized and maintained general supply storage areas.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN.
11/1986 to 06/1993 Daycare Owner/Operator Self | City, STATE,
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
Expected in CNA | Certified Nursing Assistant Swedish American CNA Nursing Program, 122 Williams Park , Rockford,IL 61104, GPA:

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Resume Overview

School Attended

  • Swedish American CNA Nursing Program

Job Titles Held:

  • Phlebotomy Technician
  • Patient Care Technician
  • Daycare Owner/Operator


  • CNA

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