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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Phlebotomist attentive to hospital protocols for handling blood and urine samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties through compatician and patience. Dedicated Phlebomist Technician attentive to hospital protocols for handling blood and urine samples annd patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties through reasurance and trust. Dedicated Phlebotomist Technician attentive to hospital protocols for handling rules and specimen samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties through courtesy and understanding. Accurate Phlebotomist Technician equipped with 22 years of experience in collecting blood samples through venupunture and syringe methods. Talented at reviewing lab test orders and clarifying questionable entries with physicians. Available 3 hours per week, including overnights, weekends and evenings.

Skills
  • Patient-focused quality service
  • Customer service optimization
  • Service desk team management
  • Service and supply support
  • Customer focused-service
  • Hostess guest services
  • Customer service experience
  • Emergency room services
  • High-quality customer service
  • Customer service oriented
  • Drinks service
  • Public service
  • Quality service
  • Personable service
  • Food service efficiency
  • Adherence to high customer service standards
  • Customer service awareness
  • Excellent customer service skills
  • Quality of service and data routing
  • Health, hotel and food service regulations
  • Patient assistance and service
  • Park rules and regulations
  • Food service
  • Culturally sensitive service provider
  • Excellent customer service
  • Courtesy production
  • Customer Service and Communication Skills
  • Customer service support
  • Field technical services
  • Foodservice experience
  • Seasonal allergies understanding
  • Customer service and care
  • Professional Services Strategic Sourcing
  • Integrated Clinical Service
  • Audio translation service
  • Customer service excellence
  • Hospitality services
  • Hospitality service expertise
  • Tableside service
  • Retail services
  • Service standard compliance
  • Preventive maintenance services
  • Custodial services skills
Work History
Phlebotomy Technician, 04/2009 to 02/2015
Hudson Valley Federal Credit UnionHopewell Junction, NY,
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Logged patient information and recorded results into system using lab and Affinity.
  • Collected fluid or tissue samples by using appropriate collection procedures, including urine and nasal collection procedures.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Ensured safety and well-being of patients.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Accurately recorded and reported test results according to established procedures.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Banquet Server/Bartender, 01/1999 to 02/2015
Pala Mesa Resort CareersFallbrook, CA,
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than 100's customers in busy Casino environment.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset 100's tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Phlebotomy Technician, 04/1993 to 03/2009
Hudson Valley Federal Credit UnionMiddletown, NY,
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Handled insurance verification tasks using Affinity and Lab to validate patient insurance information.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Logged patient information and recorded results into system using Lab and Affinity.
  • Collected fluid or tissue samples by using appropriate collection procedures, including Urine and swab collection procedures.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Ensured safety and well-being of patients.
  • Established and maintained systems that safely met residents' needs.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Accurately recorded and reported test results according to established procedures.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Education
High School Diploma: , Expected in 06/1973
John Burroughs - Burbank, CA,
GPA:
  • Majored in Business

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School Attended

  • John Burroughs

Job Titles Held:

  • Phlebotomy Technician
  • Banquet Server/Bartender
  • Phlebotomy Technician

Degrees

  • High School Diploma

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