Pharmacy Intern resume example

• Leadership: new candidate screening and assessment, schedule management, oriented new employees to phone and claims systems, promoted team atmosphere and development
• Customer service: helped potential clients generate pet insurance quotes, introduced new and potential clients to policy, helped clients file claims, developed templates for Spanish speaking clients, managed phone calls, claims, and concerns for Spanish-speaking clients
• Claims: completed full review of patient’s medical history and outlined future exclusions, thoroughly reviewed and processed claims, communicated with clients, veterinarians, and team members regarding status of claims, walked clients through appeal process if warranted

• Patient care: telephone triage of possible medical emergencies, entered prescription refill requests, dispensed both prescription and non-prescription drugs
• Customer service: welcomed clients, scheduled appointments, addressed concerns, collected payments for services
• Maintained medical records: transcribed paper charts to electronic medical records, fulfilled medical records requests