LiveCareer-Resume

pharmacy clerk resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Verifying Orders
  • Resolving Customer Issues
  • Labeling Prescriptions
  • Ordering and Stocking Medications
  • Relationship Building
  • Answering and Routing Calls
  • Payment Processing
  • Addressing Customer Inquiries
  • Detail-Oriented
  • Decision Making
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Time Management
  • Insurance Verification
  • HIPAA Compliance
  • Electronic Refill Request Processing
  • Record Keeping and Documentation
  • Data Entry
  • Customer Relations
  • Policies and Procedures
  • Customer Orders
Education and Training
Northern High School Owings, MD Expected in 06/2010 High School Diploma : - GPA :
Experience
Highmark Inc. - Pharmacy Clerk
Mckees Rocks, PA, 04/2013 - 08/2018
  • Handled customer accounts daily in pharmacy, maintaining accuracy to prevent data errors.
  • Answered customer questions about prescribed and OTC medications.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Supported pharmacist in preparing daily prescriptions.
  • Prepared medication labels with item name and quantity.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Restocked shelves and prepared expired drugs for return.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Assisted customers with questions regarding side-effects for various types of medications.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Greeted customers to determine wants or needs.
  • Built and maintained productive relationships with employees.
State Of Minnesota - Florist Assistant
Inver Grove Heights, MN, 02/2012 - 08/2018
  • Selected flora and foliage to design colorful arrangements that exceeded customer expectations.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Mingled with customers on sales floor to assist with selection of arrangements.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Processed sales transactions via cash register and telephone orders.
  • Assisted owners with making merchandise purchasing decisions for shop.
  • Received incoming flower deliveries and placed new stock in refrigerators.
  • Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
  • Consulted with clients regarding desired price and type of arrangement.
  • Cut, arranged and produced flower bouquets according to customer specifications.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
  • Created floral designs incorporating current trends in color, materials and vessels.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Giant Food - Cashier
City, STATE, 03/2010 - 04/2013
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.

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Resume Overview

School Attended

  • Northern High School

Job Titles Held:

  • Pharmacy Clerk
  • Florist Assistant
  • Cashier

Degrees

  • High School Diploma

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