Conscientious Pharmacy Clerk with proven ability to prepare medications and communicate with insurance companies. Offering track record of excellence in Pharmacy clerk and customer servies. Passionate about ensuring proper usage of medications by answering customer questions. Friendly [faces] professional seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Talented in ringing up customers, answering questions about merchandise and services and handling customer calls to provide outstanding service. Organized in maintaining records, managing inventory and sending refill requests.
Skills
Verifying orders
Resolving customer issues
Ordering and stocking medications
Stocking shelves
Labeling prescriptions
Supporting pharmacy operations
Operations support
Preparing bulk medications
Cash Handling
Training & Development
Customer service
Data management
Experience
Pharmacy Clerk, 03/2020 - Current United Family Of Stores – Albuquerque, NM,
Handled over 400 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
Restocked shelves and prepared expired drugs for return.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Prepared medication labels with item name and quantity.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Smoothly resolved patients and doctors pharmacy customer issues to achieve patrons' satisfaction.
Answered customer questions regarding medication.
Assisted customers with questions regarding side-effects for various types of medications.
Supported pharmacist in preparing 250 prescriptions daily.
Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Assisted pharmacist in daily operations tasks and administrative tasks.
Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Calculated anticipated drug usage for prescribed period.
Processed medical insurance claims to calculate copayments.
Assistant Manager, 02/2016 - 01/2020 Tapestry, Inc. – Tigard, OR,
Planned and prepared workflow schedules, delegating tasks for 24-member team.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize group productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Developed and implemented performance improvement programs, resulting in 50% increase in efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Oversaw team development according to industry service standards to further customer loyalty.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Supported sales management initiatives to optimize business development.
Directed and led employees, supervising activities to drive productivity and efficiency.
Customer Service Representative, 01/2018 - 06/2019 Holiday Station Stores - Workday – Bozeman, MT,
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Translated services for 24-person team to serve english-speaking customer needs.
Educated customers on special pricing opportunities and company offerings.
Delivered service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Cashier, 02/2015 - 04/2016 Southern Auto Group – Virginia Beach, VA,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Education and Training
High School Diploma: , Expected in 05/2014 - Northwood High School - Shreveport, LA GPA:
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