pharmacy clerk resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Driven customer service representative with 10+ years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Skills
Privacy/HIPAA Regulations
Infection control procedures
Patient Advocacy & Support
Patient care and safety
Verifying orders
Cash Handling
Active listening
Retail sales customer service
Technologically savvy
Microsoft Office expertise
Call Center Operations
Problem-solving abilities
Data entry documentation
Cash deposit preparation
Call control skills
Customer satisfaction
Scanning and copying
Customer relations
Conflict mediation
Superb time management
Teamwork oriented
Leadership/communication skills
Experience
03/2022 to CurrentPharmacy clerkKaiser Permanente | Suitland-Silver Hill, MD,
Assisted pharmacist in daily operations tasks and administrative tasks.
Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Answered telephone calls in average and assisted customers by directing calls to appropriate personnel.
02/2020 to 05/2021Lead Ticket/ Accounting ClerkCity Of Raleigh North Carolina | Raleigh, NC,
Monitored and evaluated CSR performance, provide learning and coaching opportunities, and facilitate corrective action where necessary
Prepare reports, analyze data, and assist management to implement action plans to achieve center benchmarks
Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Received payments from customers via cash, check and credit cards to pay company invoices.
11/2018 to 02/2020UsherHyatt Hotels Corp. | Colorado Springs, CO,
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Responded to guest questions about current facility events and future offerings.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
07/2018 to 11/2018Ticket/ Accounting ClerkBurger King Corporation | Lemont, IL,
Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
Kept records current and accurate with skilled reconciliations and variance resolutions.
Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
Analyzed documentation and standard financial statements for accuracy.
Helped company move to paperless system and save substantial printing costs.
01/2017 to 07/2018Ticket/ Accounting ClerkSchreiber Foods | Shippensburg, PA,
Interacting with customers, speaking on a public address system, and using Amtrak computer systems
Make ticket reports promptly, properly safeguard company funds properly and prepare related reports
Skilled in the processing of all types of Amtrak tickets and have a thorough understanding of tariffs to properly price tickets
Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours, and other intermodal transportation.
10/2016 to 01/2017Crew Assignment ClerkPenn National Gaming | Detroit, MI,
Executed, perform and complete given assignment clerical duties within each time limit
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
10/2015 to 10/2016Baggage manNew York, New York Penn Station | City, STATE,
Ability to fully operated commercial vehicles and mechanized equipment.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Handled payments for lost or damaged luggage.
Used scanners to track parcel information, condition or receipt.
Followed customer instructions about placement of items and special considerations for handling.
01/2015 to 10/2015Station CleanerPhiladelphia, Street | City, STATE,
Operate all equipment relevant to a facility in all phases of cleaning
Maintained conduct befitting of an Amtrak customer service representative in all areas, always, while on duty in customer contact
Transported trash and hazardous waste to appropriate disposal area.
Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
Maintained safety protocols through safe handling of equipment and chemicals.
01/2014 to 01/2015Reservation Sales AgentAmtrak Reservation Call Center | City, STATE,
Provided effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations
Thorough knowledge of geography, fares and tariffs, routings to off-line points, and office rules and procedures
Possess the ability to use a computer to access information to answer customer inquiries
Handled telephone calls in a professional manner consistent with the established procedures and standards of service
Performed assignment duties in a manner conforming to Amtrak’s Standards of Excellence.
01/2013 to 09/2013Crew MemberMcDonalds Restaurant | City, STATE,
Take customer orders, transmit to kitchen staff, served, and prepare bills
Prepare food items as per the established standards
Maintain cleanliness in the workstations
Adhered to the quality and work standards of the chain
Assist the other staff members in taking orders
Maintain the equipment, such as oven and grill, in proper condition
Analyze customer complaints and feedback for constant improvements.
01/2013 to 03/2013Administrative Assistant InternCity Hall Of Fitchburg | City, STATE,
Guaranteed positive customer experience
Filed birth, and death certificates and annihilate confidential information.
Supported office clerical functions using word processing and other software, email and office machines.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Directed customer communication to appropriate department personnel.
01/2011 to 08/2011Customer call center AgentQualfon Inc | City, STATE,
Provided excellent customer service
Maintained and updated client information.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Maintained strong call control and quickly worked through scripts to address problems.
02/2009 to 01/2011Counter AttendantQuality Plus | City, STATE,
Served and took an order from a customer
Prepared food items requested by the customer
Organized shelves, freezers, utensils, and tables
Record inventory of stock items
Maintained a clean work environment.
Education and Training
Expected in 01/2012 to to GED | Keystone Jobcorbs , Drums, PA, GPA:
Expected in to to | The Community College of Baltimore County, Dundalk, MD, GPA:
Certifications
Customer Service Microsoft Word & Excel Numeric Filing Alpha Filing OSHA-10 Safety Proofreading Valid Driver's License MSDS GNA/CNA License Basic Life Support (CPR & AED) GED
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