Montgomery Street, San Francisco, CA 94105
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- Organized in maintaining records, managing inventory and multitasking.
- Successfully complete tasks in busy settings.
- Hardworking and reliable. Bringing strong work ethic and excellent organizational skills to any setting.
- Customer assistance
- Prioritization and time management
- Sensitive material handling
- Records management systems
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- Resolving discrepancies
- Multi-line phone systems
- Managerial experience
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Expected in 06/2017 Associate of General Studies:
Northwestern State University of Louisiana - Natchitoches, LA
GPA:
- Dean's List Honoree
- Honor Roll
Expected in Bachelor of Science: Psychology/Addiction Studies
Northwestern State University of Louisiana - Natchitoches, LA
GPA:
- Major in Psychology
- Minor in Addiction Studies
- 14 hours remaining to obtain Bachelor‘s of science degree in psychology
06/2017 to Current Pharmacy Clerk Marshfield Clinic – Rhinelander, WI,
- Answered patient questions regarding medication.
- Handled over customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Answered telephone calls and assisted customers by directing calls to appropriate personnel.
- Delivered medications to customer locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Restocked shelves and prepared expired drugs for return.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
02/2017 to 06/2017 Acting Store Manager Vera Bradley, Inc. – Concord, NC,
- Assessed, optimized and elevated operations to target current and expected demands.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Processed shipments and maintained stock shelf organization.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Trained staff to deliver outstanding customer service and assistance.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Assumed positions of associate and assistant manager before promotion to store manager.
06/2015 to 02/2017 Assistant Store Manager Brighton Collectibles – Paramus ~ Paramus Park Mall, NJ,
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Coached and developed store associates through formal and informal interactions.
04/2008 to 09/2016 Assistant Store Manager Brighton Collectibles – Pleasanton, CA,
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Promoted and supported strong relationships with local community organizations in surrounding area.
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