Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
  • Organized in maintaining records, managing inventory and multitasking.
  • Successfully complete tasks in busy settings.
  • Hardworking and reliable. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
  • Customer assistance
  • Prioritization and time management
  • Sensitive material handling
  • Records management systems
  • Resolving discrepancies
  • Multi-line phone systems
  • Managerial experience
Education and Training
Expected in 06/2017
Associate of General Studies:
Northwestern State University of Louisiana - Natchitoches, LA
GPA:
  • Dean's List Honoree
  • Honor Roll
Expected in
Bachelor of Science: Psychology/Addiction Studies
Northwestern State University of Louisiana - Natchitoches, LA
GPA:
  • Major in Psychology
  • Minor in Addiction Studies
  • 14 hours remaining to obtain Bachelor‘s of science degree in psychology
Experience
06/2017 to Current
Pharmacy Clerk Marshfield Clinic Rhinelander, WI,
  • Answered patient questions regarding medication.
  • Handled over customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Answered telephone calls and assisted customers by directing calls to appropriate personnel.
  • Delivered medications to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Restocked shelves and prepared expired drugs for return.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
02/2017 to 06/2017
Acting Store Manager Vera Bradley, Inc. Concord, NC,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Trained staff to deliver outstanding customer service and assistance.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Assumed positions of associate and assistant manager before promotion to store manager.
06/2015 to 02/2017
Assistant Store Manager Brighton Collectibles Paramus ~ Paramus Park Mall, NJ,
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
04/2008 to 09/2016
Assistant Store Manager Brighton Collectibles Pleasanton, CA,
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Promoted and supported strong relationships with local community organizations in surrounding area.

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Resume Overview

School Attended

  • Northwestern State University of Louisiana
  • Northwestern State University of Louisiana

Job Titles Held:

  • Pharmacy Clerk
  • Acting Store Manager
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Associate of General Studies
  • Bachelor of Science

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