Handled over customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Assisted pharmacist in daily operations tasks and administrative tasks.
Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
Answered telephone calls and assisted customers by directing calls to appropriate personnel.
Delivered medications to customer locations.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Handled all delegated tasks.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Restocked shelves and prepared expired drugs for return.
Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
02/2017 to 06/2017
Acting Store ManagerVera Bradley, Inc. – Concord, NC,
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Processed shipments and maintained stock shelf organization.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Coordinated sales reports, reconciled accounts and made bank deposits.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Trained staff to deliver outstanding customer service and assistance.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Assumed positions of associate and assistant manager before promotion to store manager.
06/2015 to 02/2017
Assistant Store ManagerBrighton Collectibles – Paramus ~ Paramus Park Mall, NJ,
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Coached and developed store associates through formal and informal interactions.
04/2008 to 09/2016
Assistant Store ManagerBrighton Collectibles – Pleasanton, CA,
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Promoted and supported strong relationships with local community organizations in surrounding area.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
