Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused.
Skills
Processing payments
Stocking Shelves
Secure Storage of Medications
Interpreting Orders
Answering Customer Questions
Receiving Incoming Supplies
Cleaning
Cash Register Operation
Insurance Knowledge
Shelving
Till counting
Customer care standards
Work History
02/2020 to 12/2020
Pharmacy ClerkMarshfield Clinic – Loyal, WI,
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges as needed.
Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record all transactions accurately and efficiently.
Took insurance information and entered it into the system.
08/2018 to 12/18
CustodianYmca Kansas City – Spring Hill, KS,
Clean and disinfect showers and locker rooms, clean the fitness center, take out all trash, vacuum, mopping, sweeping, refill ice and water on tennis courts.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Checked in and stocked inventory throughout facility.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Moved furniture for cleaning and set up for special events.
Kept building spaces premises clean inside and outside.
Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Supervised supplies in inventory and submitted reorder requests.
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
02/2015 to 08/2018
Front Desk ClerkTropicana Entertainment – Saint Louis, MO,
Collected soiled linens, including tablecloths, napkins and draperies after large events.
Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Collected soiled linens and clothing and pretreated stains.
Maintained safety practices at all times to protect personnel and laundry loads.
Hung drapes, blankets and other garments on stretch frames to dry.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Operated traditional and computer-operated washers and dryers while observing all safety protocols.
05/2014 to 11/2017
Medical Records File ClerkLifepoint Hospitals – Dodge City, KS,
Filing and reviewing medical records, filing clerk, answer incoming calls, making outgoing calls, assisting patients, scheduling appointments.
Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
Pulled patient charts for physicians to prepare physicians for appointments.
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Gathered patient information by collecting demographic information from variety of sources.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Uploaded physician progress notes, history and physicals into electronic medical records.
Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
Maintained patient confidence by keeping patient records information confidential.
Education
Expected in 2014
Associates of Applied Science l: Carl Albert State College l - , GPA:
Expected in 2008
School Diploma l Graduated: Hartford High School l High - Hartford, Arkansas GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
