LiveCareer-Resume

pharmacy clerk resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Friendly Pharmacy Clerk professional with twelve-year history in a retail pharmacy setting. Seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Committed to ensuring exceptional customer service and retention. Experienced in inputting prescriptions and patient insurance information, ringing up customers, answering questions about merchandise and services, and handling customer calls to provide outstanding service. Organized in maintaining records, managing inventory, and sending refill requests.

Skills
  • Customer Service
  • Answering and Routing Calls
  • Problem-Solving
  • Time Management
  • Resolving Customer Issues
  • Critical Thinking
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • Problem Solving
  • Collaboration and Teamwork
  • Decision Making
  • Cash Handling
  • Detail-Oriented
  • Relationship Building
  • Stocking Shelves
  • HIPAA Compliance
  • Cash Register Operations
  • Verifying Orders
  • Ordering and Stocking Medications
  • Addressing Customer Inquiries
  • Data Entry
  • Supporting Pharmacy Operations
  • Analytical Thinking
  • Employee Training
  • Workflow Optimization
  • Quality Assurance
  • Document Faxing and Copying
  • Payment Processing
  • Inventory Management
  • Managing Customer Complaints
  • Order Processing
  • Customer Identification Checks
  • Electronic Refill Request Processing
  • Pharmacy Operations Support
  • Medical Billing
  • Cost Estimates
  • Patient Records Management
  • Mathematical Aptitude
  • Outdated Medication Protocols
  • Mathematical Reasoning
  • Needs Assessment
  • Insurance Claim Filing
  • Database Software
  • Pharmacy Management Software
  • Computer Skills
  • Excellent Phone Demeanor
  • Typing Skills
  • Clear Communication
  • Active Listening
  • Welcoming Customers
  • Telephone Etiquette
  • Flexible Schedule
  • Caller Assistance
  • Switchboard Operation
  • Interpersonal Communication
  • High School Diploma
  • Front Desk Management
  • Friendly, Positive Attitude
  • Basic Math
  • Honest and Dependable
  • Reliable and Responsible
  • Credit and Cash Transactions
  • Cooperative Attitude
  • Cash Register Operation
  • Cash Drawer Balancing
  • Policies and Procedures
  • Issue Resolution
  • Feedback Acceptance
  • Price Identification
  • Fitting Room Oversight
Education and Training
University City High School San Diego, CA Expected in 06/1993 High School Diploma : - GPA :
Experience
Unitedhealth Group Inc. - Pharmacy Clerk
Maywood, NJ, 02/2008 - 07/2021
  • Restocked shelves and prepared expired drugs for return.
  • Answered customer questions about prescribed and OTC medications.
  • Communicated with insurance companies for billing purposes.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Handled over [Number] customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
  • Counted and balanced cashier drawers.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Answered [Number] telephone calls in average [Timeframe] and assisted customers by directing calls to appropriate personnel.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Greeted customers to determine wants or needs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Processed medical insurance claims to calculate copayments.
  • Responded to customer issues to provide immediate resolution and improve retention.
Hackensack University Medical Center - Telephone Operator
Freehold, NJ, 04/1999 - 02/2008
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Took messages from callers and accurately relayed details to intended staff.
  • Alerted staff of emergency information and general announcements using PA system.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers to project positive company image.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Served as radio dispatcher maintaining proper radio and paging procedures.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Utilized paging technology within organization to connect quickly with key people.
  • Reported telephone line issues and outages for prompt repairs.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
Solar 4 America Ice San Jose - Cashier
San Jose, CA, 11/1996 - 02/1999
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Limited
Negotiated :

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Resume Overview

School Attended

  • University City High School

Job Titles Held:

  • Pharmacy Clerk
  • Telephone Operator
  • Cashier

Degrees

  • High School Diploma

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