Personal Support Worker Resume Example Public Partnership LLC

PERSONAL SUPPORT WORKER

Professional Summary

Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 10 years of experience in team leadership Medical and Customer Service bussines. Background includes sales, management, front and back-of-the house operations.

Skills

Operations Oversight
Team Leadership
Risk Management
Scheduling
Teamwork
Inventory Control

Staff Management
Performance Appraisals
Market Strategy
Quality Management
Disciplinary Procedures

Work History

01/2018 to CurrentPersonal Support WorkerPublic Partnership LLC | Klamath Falls, OR

Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Monitored clients' overall health and well-being and noted any significant changes.
Completed regular check-ins and progress report for each client.
Scheduled and accompanied clients to medical appointments.
Helped clients manage money, pay bills and shop for groceries or personal items.
Determined specific needs and provided most appropriate level of services for patient well-being.

07/2018 to 01/2021Center ManagerLincare | Klamath Falls, OR

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Devised and deployed successful marketing strategies, dramatically boosting center ranking.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Processed payroll for over 9 employees as part of sound human resources and financial management strategies.
Built loyal account base and long-term business relationships with Hospital and Clinic accounts.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Provided exceptional customer service to patients, increasing patients loyalty.
Increased sales by 30% by establishing goals, overseeing performance and providing exceptional customer service.

01/2018 to 07/2018AssistantBranch ManagerPilot Travel Centers LLC | Klamath Falls, OR

Trained and developed new team members in alignment with branch service standards and objectives.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Communicated best practices among on-site and external personnel to align efforts and goals.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

11/2006 to 07/2017Restaurant ManagerMRB Holdings - Burger King | Reno, NV

Managed inventory and reduced shortages through detailed monitoring of daily operations and stock.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Resolved conflicts promptly to promote positive environment for customers.
Transformed underperforming teams into productive, profitable teams.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reconciled cash and credit card transactions to maintain accurate records.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

06/2006Associate of Social Science | SociologyUMCS, Radom, Poland

06/2003High School DiplomaSlowacki High, Radom, Poland

Resume Overview

Companies Worked For:

Public Partnership LLC
Lincare
Pilot Travel Centers LLC
MRB Holdings - Burger King

School Attended

UMCS
Slowacki High

Job Titles Held:

Personal Support Worker
Center Manager
Assistant Branch Manager
Restaurant Manager

Degrees

06/2006 Associate of Social Science | Sociology
06/2003 High School Diploma

Personal Support Worker Resume Example

Resume Score: 80%

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