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personal support worker resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Links
  • www.linkedin.com/in/JessicaClaire
Professional Summary

Ambitious Human Resources Intern pursuing Advanced Diploma in Business Administration - Human Resources and willing to be trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.

Skills
  • Excellent customer service skills
  • Strong communication and interpersonal abilities
  • Ability to handle high-pressure situations and remain calm
  • Efficient multitasking and time management skills
  • Basic math skills for handling transactions and providing accurate change
  • Positive attitude and friendly demeanor
  • Ability to handle and resolve customer complaints or issues effectively
  • Proficient in both mechanical and manual lifts
  • Continuous Development
  • Activities of Daily Living (ADLs)
  • Microsoft Office
  • Adaptable to Changing Conditions
Work History
Personal Support Worker, 06/2022 - Current
Shangri-La Albany, OR,
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Server, 11/2021 - 04/2022
Creekview Health Center Pleasanton, CA,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
Personal Support Worker, 05/2019 - 08/2019
Shangri-La Eugene, OR,
  • Implement infection control measures
  • Assist with feeding and ensure safety precautions
  • Handle elimination needs
  • Promote personal hygiene and safety measures
  • Assist with personal grooming and safety measures
  • Proficient in both mechanical and manual lifts
Customer Service & Cash Office Representative, 04/2018 - 12/2021
Dave & Charlottes No Frills City, STATE,
  • Proficiently executed multiple tasks with precision and demonstrated the ability to make prompt decisions under high-pressure situations.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained cash registers, and ensured accuracy in cash handling procedures.
  • Oversee and manage a team of cashiers, ensuring smooth operations and adherence to company policies and procedures.
  • Troubleshoot effectively and maintain quality control
  • Trained new cashiers on company policies, product knowledge, and customer service best practices.
  • Develop and implement efficient shift schedules, ensuring adequate staffing levels and seamless coverage.
Education
Advanced Diploma: Business Administration - Human Resources, Expected in 04/2025
-
Centennial College - Toronto, ON,
GPA:
Status -

Relevant courses studied


Human Resources Management - Articulate steps in an HR audit, Conduct Job analysis, developed recruitment and selection.


Applied Business Software 1 & 2 - Proficient in Microsoft Word and Excel.


Management Principles - Key management functions of planning, organizing, leading, & controlling.


Payroll Compliance Legislation - Concepts of payroll practice, understanding of government regulations and legislations. Determination of jurisdictions for employment laws and payroll calculations of earnings and statutory withholdings.


Employment Law - Primarily on employment Law in ontario with selected references to practices in other jurisdictions.


Organizational behavior - Knowledge about how & why people, & groups, act in organizations & society, & how human behavior affects, and is affected by dynamics within the social system.



Graduate Certificate: Personal Support Worker , Expected in 04/2019
-
Centennial College - Toronto, ON,
GPA:
Status -
Certifications
  • Standard First Aid with CPR/AED Level HCP - June, 2022
  • Personal Support Worker - April, 2019



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Resume Overview

School Attended

  • Centennial College
  • Centennial College

Job Titles Held:

  • Personal Support Worker
  • Server
  • Personal Support Worker
  • Customer Service & Cash Office Representative

Degrees

  • Advanced Diploma
  • Graduate Certificate

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