Personal Support Worker Resume Example In Home Professional Care Services

Professional Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Skills

Client
Patient Care
Medication Administration
Rehabilitation
Patient Bathing
Emotional Support
Long-Term Care
Palliative Care
Infection Control
Meal Serving
Skin Care
Treatment Planning
Documentation expertise
Decision-making skill
Merchandising
Strong multi-tasking
Scheduling knowledge
Effective leader

Sales
Payment Processing
POS Systems
Customer Complaint Resolution
Customer service
Reports and documents
Good telephone etiquette
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Document scanning
General office functions
Operational improvement
Decision-Making Abilities
Verbal and written communication
Word processing
Mail handling

Work History

12/2015 to 07/2020Personal Support WorkerIn Home Professional Care Services | Jackson, Mississippi

Had a special license.
Taking care of any issues or needs of my client in their home as I assisted with their daily living.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Provided safe mobility support to help patients move around personal and public spaces.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Maintained strong connections within caregiver community to gain continuous knowledge.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.

06/2011 to 01/2016Assistant Retail Store ManagerMurphy Oil Corp | Philadelphia, Mississippi

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Trained new employees on proper protocols and customer service standards.
Optimized store displays and appearance via strategic merchandising.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Drafted invoices for completed work.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Kept orderly and accurate accounting records by monitoring sales documentation.
Submitted orders for new inventory.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Designed improvement plans.
Performed nightly store and team performance audits.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Reduced shrinkage by up to 95% by closely monitoring inventory and daily security procedures.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Answered questions about store policies and concerns to support positive customer experiences.
Walked around facility frequently to check activities.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

08/2010 to 10/2012Nightly Janitorial Services SupervisorServiceMaster | Philadelphia, Mississippi

Placed orders for housekeeping supplies and guest toiletries.
Improved process efficiency through effective inventory control in alignment with client standards.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Communicated repair needs to maintenance staff.
Trained and mentored all new personnel to maximize quality of service and performance.
Completed schedules, shift reports and other business documentation.
Applied effective commercial building maintenance principles and practices.
Maintained controls over expenses and inventory for optimal budget tracking.

01/2008 to 07/2010CashierMcDonald | Philadelphia, Mississippi

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Prepared beverages and filled food orders for customers.
Used POS system to enter orders, process payments, and issue receipts.
Greeted customers and responded to requests for information.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Called for back up cashiers during peak times to minimize wait time for customers.
Informed front end manager of equipment repair and replacement needs to maintain operations.

Education

01/2016Associate's Degree | Personal Care ServicesEast Central Community College, Decatur, MS

Highest Grade Completed: 2

Majored in Healthcare Services
Professional development completed in senior care needs, as well as Respite and family support services.
Familiar in Total care , and also dementia patients with short and long term care needs

East Central Community College, Decatur, Mississippi

Continuing education in Customer / Public Relations
Professional development completed in superior customer service communications and problem solving techniques
Excelled in high stress environment and accurately

01/2016Associate of Science | CPR And First Aide Training East Central Community College, Decatur, MS

CPR certified and trained from newborn stage to adult hood also with experience working hands on with providing services to those in Need while working as a personal Care Assistant , and Volunteering as a first Responder when possible .

Flexible work schedule

I can Accommodate any needs or special request that may be needed by the client or their Caregiver .

Providing several different choices to support the type of services needed to care for the patients independently while meeting their day to day needs .

Also provided ( on-call 24-7) hands on patient care and Respite Care services for the Family included .

Im fully available to work any shift including day/night, swing or rotating , weekend and holidays and of course incase of emergency Im just a phone call away 24-7.

Personal Support Worker Resume Example

Resume Score: 80%

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