Reliable individual with significant experience in business and office management. Skilled in various clerical duties while focusing on client satisfaction. Recognized consistently for performance excellence. Proficient in domestic animal care and training. Compassionate, energetic and confident with handling animals of all breeds and sizes. Devoted to keeping work environments safe, secure and clean for clients, animals and staff.
Skills
Customer Client Relations
Proficient In Typing 40 WPM
Telephone etiquette
Cash Management
Proficient In MS Office
Proficient in Internet and Social Media Usage
Scheduling
File And Database Management
Species-specific temperament knowledge
Care Plan Adherence
Problem resolution
Species-specific temperament knowledge
Care Plan Adherence
Pet care needs
Project organization
Problem resolution
Work History
04/2019 to 03/2020
Personal Home Health AideLhc Group – San Marcos, TX,
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Delivered assistance to elderly clients in daily activities including bathing, dressing, laundry, physical transfers and care for incontinence.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term professional relationships for safe and trusting environment of care.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Provided direct personal care and administrative services to clients.
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
11/2016 to Current
Lead VolunteerBalch Springs Animal Shelter – City, STATE,
Kept animal coats clean and healthy with regular washing and grooming. Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Observed and monitored animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
Obtained donations for shelter, including financial contributions and supplies.
Assisted public in claiming lost animals and posting notices on community websites.
Assessed animal behavior to create online and paper profiles for potential adopters as well as facilitate behavioral changes that helps acclimate animals to shelter environment and aide in adoption.
Cared for animals by feeding and bathing, taking dogs for walks, socializing in play yard, cleaning litter boxes and supervising playtime.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases and communicated to supervisor.
Kept cages, kennels, play yards, lobby, parking lots and work areas clean.
Provided top-notch customer service to every visitor and exceptional care to all animals.
Worked 4 to 8-hour shifts with oversight of animals in kennels or holding pens.
Maintained and updated daily logs of activities and services provided to animals.
Directed initiatives to provide animals with optimal exercise, behavioral support and daily care.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Assisted in performing basic exams, vaccines, micro-chipping and preparing cages for all species of patients.
Adhered to Animal Control procedures and instructions to maintain protocol and safety.
Enhanced operations by completing a wide variety of tasks, freeing up valuable time for animal control officers.
Managed volunteer staff by providing training and assigning tasks, maximizing team efficiency and effectiveness.
Greeted visitors cheerfully and answered questions to offer quality customer service.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
02/2009 to Current
Professional Pet SitterSelf-Feather & Fur Pet Care – City, STATE,
Performed administrative duties such as processing money and operating basic computer systems, managing website, emails, and other social media sites.
Performed clerical work such as typing documents, printing, copying, faxing and all forms of correspondence. Answered phone calls, taking detailed messages when necessary and providing sufficient answers to questions. Filed important documents including customer and client information both electronically and hard copy. Prioritized client confidentiality.
Attended meetings and interviews with clients to take relevant notes.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Organized full-service care for regular customers, including picking up and dropping off animals, coordinating animal training to teach commands, improve behaviors and housebreak personal pets.
Exercised animals regularly with walks and rigorous play activities.
Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
Maintained, cleaned and organized boarding areas, including animal waste disposal to promote animal wellbeing.
Demonstrated strong interpersonal skills when interacting with clients. An ability to adjust specific criteria to meet the client’s unique wants and needs. An ability to solve customer concerns by adjusting methods to best suit the audience (children, new pet owners, clients who where “set in their way”, etc)
Education
Expected in
GED: Pueblo County High School - Pueblo, CO GPA:
Member of FFA
Awarded A Honor Roll
Expected in 2002
Associate of Science: Biology, Chemistry Northern New Mexico Community College - Espanola, NM, GPA:
Dean's Lists 2000
Dean's Lists 2001
Member of Phi Theta Kappa
Awarded recognition in Who's Who Among Students In American Junior Colleges for outstanding merit an accomplishment.
Graduated with 3.98 GPA
Coursework in biology and chemistry.
Biology Lab assistant
Biology, Math and English Tutor
Certifications
Certified in Canine Behavior
Certified in Canine Learning Application
Certified in Pet 1st Aid and CPR
Additional Information
Proven dedication to serving my community at the Balch Spring Animial shelter with 4 years of volunteering/assisting the staff and animals.
Knowledge of the building and its basic day to day operations.
Passionate about improving the animal shelters ability to serve the community and improving the quality of life for the shelter animals.
Proven valuable team member to the existing staff.
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