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Personal Home Health Aide Resume Example

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PERSONAL HOME HEALTH AIDE
Professional Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Health Aide working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, including primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting. Multicultural professional with degree in hospitality and experience in tourism marketing. Real go-getter with positive attitude and well-developed interpersonal skills. Expert in Choice advantage reservations systems. Meticulous Night Auditor focused on improving business operations and increasing administrative accuracy. Well-trained night auditor with effective accounting and communication skills. Bilingual and considered valuable team player. Experience as night auditor at hotel and motel establishments. Reliable Night Auditor offering expertise in financial administration and hospitality services. Flexible approach to handling all types of customer and business issues.

Skills
  • Care plan assessment
  • Clinical quality program standards
  • Operational improvement
  • MS Office
  • Customer service
  • Room assignments
  • Registration
  • Time management
  • Guest services
  • Registration Processing
  • Report Generation
  • Check-In and Check-Out Procedures
  • Welcoming Guests
  • Multi-Line Phone Systems
  • Guest Services
  • First aid and safety
  • Patient care
  • Relationship development
  • Problem resolution
  • Lobby auditing
  • Conflict Resolution
  • Cash Handling
  • Hospitality service expertise
  • Front desk operations
  • Closing Processes
  • Wake-Up Calls
  • Credit and cash payments
  • Reception Management
  • Greeting Guests
Work History
Personal Home Health Aide11/2019 to Current
Marks Home Care Inc, Brooklyn, NY
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered prescribed medications under direction of physician.
  • Provided transportation, managing and scheduling appointments.
Front Desk Supervisor11/2019 to Current
Choice Hotels, Staten Island, NY
  • Kept accounts in balance and ran daily reports to verify totals.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Planned coverage needs and organized services to support incoming special events.
  • Performed concierge services for guests as needed.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained transaction security by verifying payment cards against identification.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Conducted financial audits on scheduled basis.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Entered customer data using Choice Advantage software and updated information whenever patrons changed rooms.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Transport Driver03/2017 to 03/2020
Uber, Brooklyn, NY
  • Maintained high customer satisfaction by working quickly and accurately.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Operated with safety and skill to avoid accidents and delays.
  • Helped prepare and secure loads for delivery.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Dunkin Donuts Crew Member03/2017 to 01/2019
6M Holdings Inc, Brooklyn, NY
  • Observed customer purchases in line and differentiated between standard portions.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Cooked batches of food according to standard recipes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service area
  • Increased customer satisfaction by resolving customers issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science: : Expected in 05/2024
Brooklyn College of The City University of New York - Brooklyn, NY
High School Diploma: : 06/2017
Origins High School - Brooklyn, NY
No Degree
Kingsborough Community College of The City University of New York - Brooklyn, NY
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Resume Overview

Companies Worked For:

  • Marks Home Care Inc
  • Choice Hotels
  • Uber
  • 6M Holdings Inc

School Attended

  • Brooklyn College of The City University of New York
  • Origins High School
  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Personal Home Health Aide
  • Front Desk Supervisor
  • Transport Driver
  • Dunkin Donuts Crew Member

Degrees

  • Bachelor of Science : Expected in 05/2024
    High School Diploma : 06/2017
    No Degree

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