Assistant Manager, benefits, cash register, closing, cooking, copying, CPR, credit, client, clients, customer satisfaction, excellent customer service, data entry, diabetes, fast, filing, first aid, General Manager, home care, laundry, mailing, medical assistance, Microsoft Excel, excel, mail, Power Point, Microsoft Words, negotiations, Nursing, ons, bathing, personnel, quality assurance, Express, range of motion, safety, sales, spreadsheet, Store Manager, phones, Troubleshoot
Personal Care Worker January 2011 to CurrentNew Health Services － Milwaukee, Wisconsin
Assisting clients with activities of daily living.
Performing supportive home care duties such as cleaning, cooking, and laundry.
Reminding client to take prescribed daily medications.
Paying close attention to client behavior and health.
Monitoring clients' hyperglycemia and diabetes Performs range of motion activities with client.
Encouraging client to complete tasks independently if possible.
Respecting clients' medical information under laws of HIPPA.
Transfer client if needed.
Performing other duties as assigned.
Customer Service Specialist January 2011 to January 2011FIS － Milwaukee, Wisconsin
Maintained customer inbound and outbound calls professionally and courteously.
Responded to customers inquiries and problems and solved them.
Troubleshoot customer accounts.
Reset customer passwords and account information.
Provided information about products and services to customers.
Transferred customers to appropriate personnel in the event that I could not help with inquiry or problem.
Followed up with customers to ensure customer satisfaction.
Certified Nursing Assistant January 2010 to January 2011Independence － Milwaukee, Wisconsin
Transported patient to and from clinic appointments.
Assisted patients with entering and exiting vehicle; operated lift gate to facilitate transport of wheelchair.
Maintained data entry daily log of client's daily activities, health, and medications via MS spreadsheet and excel Assisted client with activities of daily living as well as supportive home care duties.
Assisted clients that suffered from total paralysis with bathing, grooming, and specimen disposal Recognized signs and symptoms associated with cardiac distress; initiated CPR procedures and/or other emergency first aid; always contactedthe appropriate medical assistance to ensure safety of patient.
Participated in departmental orientation, on the job training and quality assurance programs/initiatives.
Monitored client urine specimens through catheter care Greeted clients families.
Certified Nursing Assistant January 2009 to January 2011Baby's Tender Care/Iris － Milwaukee, Wisconsin
Assisted with training new personal care workers.
Assisted client with activities of daily living and supportive home care duties.
Maintained daily log of client's daily activities, health, and medications via MS spreadsheet Administered client medications on schedule as needed.
Reported any changes in health or behavior to appropriate case workers Maintained confidentiality of clients medical information from outsiders under laws of HIPPA Attended required training sessions as needed.
Scheduled client doctor appointments as needed Corresponded with clients doctors in regards to patient well being Assisted client with range of motion activities Assisted client with grooming, bathing, and specimen disposal when incontinent Monitored urine specimens through catheter care.
Sales Associate-Fashion Expert January 2006 to January 2007Express Clothing Store － Milwaukee, Wisconsin
with training new associates.
Assisted store manager with opening and closing of store.
Operated computerized cash register fast and efficiently.
Answered multi-lined phones inbound as well as outbound calls.
Assisted with printing, copying, filing, mailing, categorizing, opening and distributing merchandise, and other routine and occasional activities.
Develop new strategies for customer retention activities.
Contacted customers who were close to Express credit card expiration for credit card renewal.
Analyzed customer feedbacks and developed new techniques to ensure customer retention.
Provided excellent customer service to ensure customer satisfaction.
Built positive customer relationships to ensure customers continued business.
Explained customer benefits and sold new products to customers.
Made sales calls to existing and new customers to ensure retention.
Upon sales performed customer negotiations to reach fair conclusion for both the company and the valued customers.
Attended required training sessions.
Assisted customers with item selection as well as add-ons.
Completed all other duties as assigned by the General Manager, Store Manager, and Assistant Manager.
Promoted and opened Express credit cards; met daily goals.
Lead floor sets regularly with help of other associates.
Gate Agent January 2005 to January 2006SkyWay Airlines － Milwaukee, Wisconsin
Assisted with training new associates.
Boarded numerous flights fast and efficiently.
Filed flight paperwork making sure flight wasn't over weight.
Prepared passenger reservations daily.
Understood and answered general questions about the flights and other flight information.
Assisted with printing, copying, filing, mailing, categorizing, opening and distributing mail, and other routine and occasional activities.
Attended required training sessions.
Accommodated passengers in event of a delayed flight or cancelation.
Completed all other duties as assigned by the supervisors.
Supervised unaccompanied minors when flying with SkyWay Airlines.
Made use of Microsoft Words, Microsoft Excel, and Power Point on a regular basis.
Certified Nursing Assistant : General Education/ Advance Placement, May 2009Milwaukee Area Technical CollegeGeneral Education/ Advance Placement